thread Can't disable/delete a payment link in Payments Troubleshooting

Can't disable/delete a payment link

beautiesbeasts — Sat, 20 Sep 2025 09:22:03 GMT

I created a payment link, it's not assigned to a customer, and now I can't disable it. I sent it to the customer but the amount on it is incorrect. It doesn't show up in my dashboard either, but the link is still active.

Square's support over the phone couldn't figure it out either.

Has anyone experienced this?

Re: Can't disable/delete a payment link

_Violet — Thu, 22 Jun 2023 20:39:03 GMT

Hi @beautiesbeasts - Thanks for reaching out to us here on the Square Seller Community👋 I'd be happy to help you with this!

You can deactivate and delete a checkout link at any time. To disable a checkout link:

In your online Square Dashboard, go to Online Checkout.
Select the Online Checkout link you want to deactivate or delete.
Click Deactivate or Delete at the bottom of the item details page.

Note: If you’ve previously shared a link with your customers, once you deactivate or delete it, they'll be unable to complete a transaction via the link.

I hope this information is helpful but please do let me know if you have any additional questions.

Re: Can't disable/delete a payment link

beautiesbeasts — Thu, 22 Jun 2023 21:38:03 GMT

Hello @_Violet I appreciate the help BUT as I said, it's NOT listed among the others on my Dashboard.

This link is NOT assigned to a customer- it doesn't show up on my dashboard. But it's still live and has been for days.

Re: Can't disable/delete a payment link

_Violet — Thu, 22 Jun 2023 21:49:06 GMT

Hi there again @beautiesbeasts - Sorry about that. For some reason, I was only able to see the title of your post and not the body. I do see your full post now 👍

Hmmm...is it possible that you have more than one Square account? If so, do you see this checkout link on the dashboard for that account?

I'll keep an eye out for your reply!