thread how to send personalized automated message after a client books a service in Payments Troubleshooting

how to send personalized automated message after a client books a service

kaylas — Sat, 20 Sep 2025 09:17:56 GMT

I just need to be able to send some generalized information immediately after their appointment is confirmed. directions/pre-appointment information/method of payment. I do not want to send one mass text. I only want to send them based upon booking so that i don't have to do it from my personal phone every single confirmed booking. id prefer that it be text message instead of email. Unsure how to do that.

Re: how to send personalized automated message after a client books a service

Stacelyn24 — Fri, 30 Jun 2023 18:35:41 GMT

At the time SMS messages can not be customized. You are able to customize the confirmation email that goes out after an appointment is booked. I'll leave a link below that may help you in this case 🙂

https://squareup.com/help/us/en/article/6729-customer-confirmations-with-square-appointments