thread Re: Has anyone dipped a Mastercard but transaction shows as a check? in Payments Troubleshooting

Has anyone dipped a Mastercard but transaction shows as a check?

Makena — Sat, 20 Sep 2025 09:17:52 GMT

My employee at a retail location sold merchandise and accepted a Mastercard as payment. When reviewing the transaction history, the transaction shows as a check payment, which we don't accept as payment. Square says this cannot happen but the employee swears it did.

Re: Has anyone dipped a Mastercard but transaction shows as a check?

TheRealChipA — Thu, 29 Jun 2023 23:22:12 GMT

Hi @Makena. In nearly 12 years with Square, I’ve never heard of this happening. What you are told is correct. If a card was dipped and the employee hit the correct button on the POS, it would show up as a card transaction. The only way it could show up as a check transaction is if the employee hit the Check payment option on the POS. I won’t pass judgement about your employee, but something is definitely not right here. And if this was even a remote possibility, it would have made a definite splash here if it had

You said you don’t accept checks? Have you disabled that payment option on your POS?

Re: Has anyone dipped a Mastercard but transaction shows as a check?

Makena — Fri, 30 Jun 2023 00:17:34 GMT

Thank you for your reply. We have disabled the check option now.