thread Re: Full Dollar discounts won't apply in Payments Troubleshooting

Full Dollar discounts won't apply

PawsitivelyPure — Sat, 20 Sep 2025 09:17:05 GMT

I have created a series of dollar off discounts that are from our manufacturers. Unfortunately, they show up in the discount tab, but they don't load on the actual register. They are set for this store location. There seems to be no issues with the percentage based discounts. Please help.

Sergio

Re: Full Dollar discounts won't apply

TheRealChipA — Sat, 01 Jul 2023 19:18:15 GMT

Hi @PawsitivelyPure. See the screen shot below, from the Square “Apply Discounts” help article. Dollar-based discounts are only applied at the order level, not the item level. The only discounts available at the item level are percentage discounts.

Re: Full Dollar discounts won't apply

alexandriak — Sun, 02 Jul 2023 13:09:06 GMT

Are you trying to apply just to items or the purchase as a whole? Therealchipa answer should help you if you're trying to apply to each item.

Re: Full Dollar discounts won't apply

Candlestore — Sun, 02 Jul 2023 14:34:31 GMT

@PawsitivelyPure ;

To have a $ discount apply to an Item or Category Automatically you can do that with the $ off of an Item. But if you try to choose a $ Discount off the $ amount is applied to the entire order. I would look at your $ Discounts and Add the Items or Categories to your $ off discounts and have them apply automatically. That should solve your Problem.

Here is a link for Creating Discounts and then look at Automatic Discounts.

3955-create-and-manage-discounts

If you do not want them applied automatically, Then you may not be able to do what you want.

Re: Full Dollar discounts won't apply

PawsitivelyPure — Wed, 05 Jul 2023 21:15:36 GMT

Thank You Keith! I will try out your suggestion, and see what kind of results I get.

Re: Full Dollar discounts won't apply

PawsitivelyPure — Wed, 05 Jul 2023 21:21:47 GMT

Thank you for the feedback, I have been having some trouble in general with discounts applied to the whole order. For example, I want to offer a 10% discount to an employee's whole order and right now, I am having to apply it to each item, instead of the whole order.

Re: Full Dollar discounts won't apply

PawsitivelyPure — Wed, 05 Jul 2023 22:28:10 GMT

Thanks Chip. It's unfortunate to not be able to apply individual discounts manually. I will try to do automatic discounts.

Re: Full Dollar discounts won't apply

Candlestore — Thu, 06 Jul 2023 14:28:36 GMT

@PawsitivelyPure ;

On the Main Checkout Screen there is a Green Discounts Button. If you have a 10% Employee Discount there it will apply that Discount to the Entire order. If you select an Item to apply the Discount First it applies to the Item.

This is A picture of my Square Stand Ipad Screen using Square for Retail. The Green button Top Left that Says Discounts is the area you want to press to apply the Discount to the entire order. If I press Smoke Eater 28oz then select Discounts it only applies the Discount to that Item. This only works for % discounts. Dollar Discounts must be automatic for an item or the $ discount gets distributed over all items in you cart.