thread Wrong phone number on account in Payments Troubleshooting

Wrong phone number on account

Asvalberg — Sat, 20 Sep 2025 09:11:31 GMT

Every time I go to a business with square, the complete wrong phone number is associated with my card. I have even had multiple businesses try to change it on their end and save it, but the next time I purchase something it’s back to the wrong phone number

Re: Wrong phone number on account

TheRealChipA — Fri, 14 Jul 2023 14:55:00 GMT

Hi @Asvalberg. Find an electronic receipt in your text history. You can search for “view your receipt from” in your message search box. Click on the receipt link and scroll to the bottom and click “Manage Preferences.” You’ll need to sign in.

The first thing you will need to do is add the new phone number to your account. Then you’ll be able to delete the phone number that is not correct.

That should take care of it for future purchases.

Re: Wrong phone number on account

Asvalberg — Fri, 14 Jul 2023 15:10:36 GMT

I don’t have any texts to go back to that’s the problem is it sends it to a complete wrong number that I’ve never used / had

Re: Wrong phone number on account

TheRealChipA — Fri, 14 Jul 2023 15:22:59 GMT

Ah. I misunderstood. I thought your phone number had changed, not that it had always been wrong. My apologies. You are going to need to get on the phone (or chat) with Square Support here. They should be able to correct it for you.