thread Bug Report – Item Duplication on Web Dashboard Creates Incomplete or Phantom Items in Payments Troubleshooting https://community.squareup.com/t5/Payments-Troubleshooting/Bug-Report-Item-Duplication-on-Web-Dashboard-Creates-Incomplete/m-p/793370#M721 <P class=""><STRONG>Description:</STRONG></P><P class="">When using the <EM>Item Duplication</EM> feature on the <STRONG>Square Web Dashboard</STRONG>, I intermittently encounter a bug where the duplication workflow breaks, resulting in incomplete item creation. The new item appears in the dashboard but is missing essential fields in API export and requires manual edits to display properly online.</P><HR /><P class=""><STRONG>Steps to Reproduce:</STRONG></P><OL><LI><P class="">Log into Square Dashboard (via Chrome on Windows 11).</P></LI><LI><P class="">Navigate to any existing item and click <STRONG>Duplicate</STRONG>.</P></LI><LI><P class="">The item edit window opens, but instead of being editable, a <STRONG>Save or Discard Changes</STRONG> prompt appears immediately.</P></LI><LI><P class="">I am unable to exit this screen normally.</P></LI><LI><P class="">If I refresh the page, the item is created <STRONG>without confirmation</STRONG>.</P></LI><LI><P class="">These phantom items:</P><UL><LI><P class="">Do <STRONG>not appear on my online store </STRONG>without manual intervention.</P></LI><LI><P class="">Do <STRONG>not have URLs or image URLs in the API export</STRONG>.</P></LI><LI><P class="">Are only corrected if I manually <STRONG>edit and save</STRONG> the item to appear online, but did not correct API export (e.g., updating the description).</P></LI></UL></LI></OL><HR /><P class=""><STRONG>Intermittency Factors (not guaranteed but observed):</STRONG></P><UL><LI><P class="">Appears more often when a <STRONG>Chrome browser update is pending</STRONG>.</P></LI><LI><P class="">May occur while <STRONG>alt-tabbing between windows</STRONG>.</P></LI><LI><P class="">Not isolated to one device – believed to have occurred on <STRONG>two different Windows 11 laptops</STRONG> running Chrome.</P></LI></UL><HR /><P class=""><STRONG>Examples of Affected Items:</STRONG></P><DIV class=""><DIV class="">Variation ID Item ID Item Title <TABLE><TBODY><TR><TD>VN2YX5FBYWNNAE63RIE4M7HT</TD><TD>KYTLTADMWV3GQMCK7N256BMR</TD><TD>Iron Will Raw Beef Canine Complete Dinner 12 x 1 lb</TD></TR><TR><TD>2PBKLUBTUYCYAKZQLSOFOFIT</TD><TD>LINYVGT2TYLHV3ISOCSSEXUE</TD><TD>Iron Will Raw Beef Canine Complete Dinner 6 x 1 lb</TD></TR><TR><TD>6UIDSTSV5Y4AAT7INUIKPLN7</TD><TD>JLEITHSYD4SEZA3OH5DTA3KJ</TD><TD>Only One - Purple Sweet Potato - 100 G</TD></TR></TBODY></TABLE><DIV class=""><DIV class="">&nbsp;</DIV></DIV></DIV></DIV><P class="">These entries were:</P><UL><LI><P class=""><STRONG>Missing image URLs and web links</STRONG> via API</P></LI><LI><P class=""><STRONG>Not visible on the online store</STRONG> until I edited and saved them manually</P></LI><LI><P class="">Created while the bug behavior was active</P></LI></UL><HR /><P class=""><STRONG>Impact:</STRONG></P><UL><LI><P class="">Creates items that <STRONG>appear in the dashboard but are incomplete for API or website use</STRONG>.</P></LI><LI><P class=""><STRONG>Breaks integration workflows</STRONG> and <STRONG>causes confusion</STRONG> in catalog sync.</P></LI><LI><P class="">Introduces risk of <STRONG>missing or invisible product listings online</STRONG> unless manually caught and fixed.</P></LI></UL><HR /><P class=""><STRONG>Environment:</STRONG></P><UL><LI><P class="">OS: Windows 11</P></LI><LI><P class="">Browser: Google Chrome (latest and one version behind)</P></LI><LI><P class="">Square Web Dashboard</P></LI><LI><P class="">Square Catalog API (used for export)</P></LI></UL><HR /><P class=""><STRONG>Request:</STRONG><BR />Please investigate this duplication process on the dashboard. I am happy to provide:</P><P class="">Thank you for your time and support.<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2025-05-11 140144.png" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/51061i8AD926A8E3AB7993/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2025-05-11 140144.png" alt="Screenshot 2025-05-11 140144.png" /></span><BR /><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/646748">@Summer2024</a>&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/139183">@isabelle</a>&nbsp;for vis<BR /><BR />API code used to export available upon request, as its too large to paste here</P> Sat, 20 Sep 2025 06:44:53 GMT JTPets 2025-09-20T06:44:53Z Bug Report – Item Duplication on Web Dashboard Creates Incomplete or Phantom Items https://community.squareup.com/t5/Payments-Troubleshooting/Bug-Report-Item-Duplication-on-Web-Dashboard-Creates-Incomplete/m-p/793370#M721 <P class=""><STRONG>Description:</STRONG></P><P class="">When using the <EM>Item Duplication</EM> feature on the <STRONG>Square Web Dashboard</STRONG>, I intermittently encounter a bug where the duplication workflow breaks, resulting in incomplete item creation. The new item appears in the dashboard but is missing essential fields in API export and requires manual edits to display properly online.</P><HR /><P class=""><STRONG>Steps to Reproduce:</STRONG></P><OL><LI><P class="">Log into Square Dashboard (via Chrome on Windows 11).</P></LI><LI><P class="">Navigate to any existing item and click <STRONG>Duplicate</STRONG>.</P></LI><LI><P class="">The item edit window opens, but instead of being editable, a <STRONG>Save or Discard Changes</STRONG> prompt appears immediately.</P></LI><LI><P class="">I am unable to exit this screen normally.</P></LI><LI><P class="">If I refresh the page, the item is created <STRONG>without confirmation</STRONG>.</P></LI><LI><P class="">These phantom items:</P><UL><LI><P class="">Do <STRONG>not appear on my online store </STRONG>without manual intervention.</P></LI><LI><P class="">Do <STRONG>not have URLs or image URLs in the API export</STRONG>.</P></LI><LI><P class="">Are only corrected if I manually <STRONG>edit and save</STRONG> the item to appear online, but did not correct API export (e.g., updating the description).</P></LI></UL></LI></OL><HR /><P class=""><STRONG>Intermittency Factors (not guaranteed but observed):</STRONG></P><UL><LI><P class="">Appears more often when a <STRONG>Chrome browser update is pending</STRONG>.</P></LI><LI><P class="">May occur while <STRONG>alt-tabbing between windows</STRONG>.</P></LI><LI><P class="">Not isolated to one device – believed to have occurred on <STRONG>two different Windows 11 laptops</STRONG> running Chrome.</P></LI></UL><HR /><P class=""><STRONG>Examples of Affected Items:</STRONG></P><DIV class=""><DIV class="">Variation ID Item ID Item Title <TABLE><TBODY><TR><TD>VN2YX5FBYWNNAE63RIE4M7HT</TD><TD>KYTLTADMWV3GQMCK7N256BMR</TD><TD>Iron Will Raw Beef Canine Complete Dinner 12 x 1 lb</TD></TR><TR><TD>2PBKLUBTUYCYAKZQLSOFOFIT</TD><TD>LINYVGT2TYLHV3ISOCSSEXUE</TD><TD>Iron Will Raw Beef Canine Complete Dinner 6 x 1 lb</TD></TR><TR><TD>6UIDSTSV5Y4AAT7INUIKPLN7</TD><TD>JLEITHSYD4SEZA3OH5DTA3KJ</TD><TD>Only One - Purple Sweet Potato - 100 G</TD></TR></TBODY></TABLE><DIV class=""><DIV class="">&nbsp;</DIV></DIV></DIV></DIV><P class="">These entries were:</P><UL><LI><P class=""><STRONG>Missing image URLs and web links</STRONG> via API</P></LI><LI><P class=""><STRONG>Not visible on the online store</STRONG> until I edited and saved them manually</P></LI><LI><P class="">Created while the bug behavior was active</P></LI></UL><HR /><P class=""><STRONG>Impact:</STRONG></P><UL><LI><P class="">Creates items that <STRONG>appear in the dashboard but are incomplete for API or website use</STRONG>.</P></LI><LI><P class=""><STRONG>Breaks integration workflows</STRONG> and <STRONG>causes confusion</STRONG> in catalog sync.</P></LI><LI><P class="">Introduces risk of <STRONG>missing or invisible product listings online</STRONG> unless manually caught and fixed.</P></LI></UL><HR /><P class=""><STRONG>Environment:</STRONG></P><UL><LI><P class="">OS: Windows 11</P></LI><LI><P class="">Browser: Google Chrome (latest and one version behind)</P></LI><LI><P class="">Square Web Dashboard</P></LI><LI><P class="">Square Catalog API (used for export)</P></LI></UL><HR /><P class=""><STRONG>Request:</STRONG><BR />Please investigate this duplication process on the dashboard. I am happy to provide:</P><P class="">Thank you for your time and support.<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2025-05-11 140144.png" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/51061i8AD926A8E3AB7993/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2025-05-11 140144.png" alt="Screenshot 2025-05-11 140144.png" /></span><BR /><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/646748">@Summer2024</a>&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/139183">@isabelle</a>&nbsp;for vis<BR /><BR />API code used to export available upon request, as its too large to paste here</P> Sat, 20 Sep 2025 06:44:53 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Bug-Report-Item-Duplication-on-Web-Dashboard-Creates-Incomplete/m-p/793370#M721 JTPets 2025-09-20T06:44:53Z Re: Bug Report – Item Duplication on Web Dashboard Creates Incomplete or Phantom Items https://community.squareup.com/t5/Payments-Troubleshooting/Bug-Report-Item-Duplication-on-Web-Dashboard-Creates-Incomplete/m-p/793371#M722 <P>Link to my duplicate post on the developer forum:&nbsp;<A href="https://developer.squareup.com/forums/t/bug-report-item-duplication-on-web-dashboard-creates-incomplete-or-phantom-items/22276" target="_blank">https://developer.squareup.com/forums/t/bug-report-item-duplication-on-web-dashboard-creates-incomplete-or-phantom-items/22276</A></P> Sun, 11 May 2025 18:13:13 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Bug-Report-Item-Duplication-on-Web-Dashboard-Creates-Incomplete/m-p/793371#M722 JTPets 2025-05-11T18:13:13Z Re: Bug Report – Item Duplication on Web Dashboard Creates Incomplete or Phantom Items https://community.squareup.com/t5/Payments-Troubleshooting/Bug-Report-Item-Duplication-on-Web-Dashboard-Creates-Incomplete/m-p/793475#M723 <P><div class="lia-vid-container video-embed-center"><div id="lia-vid-6372719432112w960h540r681" class="lia-video-brightcove-player-container"><video-js data-video-id="6372719432112" data-account="6147775066001" data-player="default" data-embed="default" class="vjs-fluid" controls="" data-application-id="" style="width: 100%; height: 100%;"></video-js></div><script src="https://players.brightcove.net/6147775066001/default_default/index.min.js"></script><script>(function() { var wrapper = document.getElementById('lia-vid-6372719432112w960h540r681'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();</script><a class="video-embed-link" href="https://community.squareup.com/t5/video/gallerypage/video-id/6372719432112">(view in My Videos)</a></div></P> Mon, 12 May 2025 20:20:55 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Bug-Report-Item-Duplication-on-Web-Dashboard-Creates-Incomplete/m-p/793475#M723 JTPets 2025-05-12T20:20:55Z