thread Re: After entering variable items, Square won't save them and tells to refresh the page. in Payments Troubleshooting

After entering variable items, Square won't save them and tells to refresh the page.

sunnysidearts — Sat, 20 Sep 2025 09:04:05 GMT

When I enter new variables for existing products, the save button sometimes does not appear and a message tells me to refresh the page. However I lose everything I just entered. Sometimes it works fine and variables are saved. It is happening more frequently. Glitch?

Re: After entering variable items, Square won't save them and tells to refresh the page.

MayaP — Sat, 29 Jul 2023 15:10:51 GMT

Hey there @sunnysidearts I am sorry you are having issues entering variable items.

I just want to ask some follow-up questions to better assist. Are you adding these registers on the Dashboard? Does this only happen with variable price items or when you assign a price to an item the same thing?

I will keep an eye out for your reply.

Re: After entering variable items, Square won't save them and tells to refresh the page.

sunnysidearts — Sat, 29 Jul 2023 15:21:00 GMT

Hello, it is occurring on the Dashboard. I have used Square for a few years and this is a new occurrence. I am able to enter the item, assign a category and enter a few variables. But at some point the "save" button does not appear and I receive a message that tells me to refresh the page. Of course I lose all my new info. It also occurs if I have a list of variables, say, 20 or more, and I try to drag and drop an item in order to sort the list.

Thanks,

Re: After entering variable items, Square won't save them and tells to refresh the page.

sunnysidearts — Sat, 29 Jul 2023 15:31:43 GMT

Also I receive this message:

You tried to save an outdated version of this object. Please refresh the page and try again.

Re: After entering variable items, Square won't save them and tells to refresh the page.

_Violet — Mon, 31 Jul 2023 14:03:13 GMT

Hi @sunnysidearts 👋 Violet here, following up for @MayaP. It looks like you could still use some help here, so I kept the ball rolling on your inquiry.

Since this is happening on your Square Dashboard, here are a few troubleshooting tips you can try:

- Make sure your browser is up to date.

- Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.

- Switch to a supported browser, such as Google Chrome or Safari.

If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance. I hope this helps!