Sudden refund via API for many unique sales

Storytellergame — Sat, 20 Sep 2025 09:01:14 GMT

Hi, there! I've suddenly run into an issue where 5 distinct sales were all suddenly refunded. They were all refunded at the exact same time, for the exact same reason. The problem is that I didn't issue a refund - this process seems like it was automatic.

Is there any information regarding this elsewhere?

Re: Sudden refund via API for many unique sales

Candlestore — Thu, 03 Aug 2023 18:38:00 GMT

I would suggest calling Square Support, their phone number is in my signature line below. On this open forum we as other business owners cannot see your account information but the Square support people on the phone can.

thread Re: Sudden refund via API for many unique sales in Payments Troubleshooting

Sudden refund via API for many unique sales

Re: Sudden refund via API for many unique sales