thread Re: change billing date on subscription in Payments Troubleshooting

change billing date on subscription

docdutton — Fri, 06 Nov 2026 19:01:11 GMT

We have customers who will be renewing memberships that expire 12/31/26. They currently do not have a recurring subscription and we are moving to an all recurring subscription plan. When they renew, the billing date is one year from the payment date, but we need to add the year onto their current expiration date.

So... we would like to change the billing date to 12/31/27. I have read that I could cancel the subscription and change the start date to 12/13/6/26, but this requires that I know their credit card number and information which I don't.

How can I get this to work?

Re: change billing date on subscription

Manny_SelSq — Sun, 08 Nov 2026 15:47:06 GMT

@docdutton

If I’m reading this right, your current memberships expire on December 31, 2026, and members usually renew manually. You want them to switch to a plan that renews automatically each year.

If members can wait until December 31 to pay, could you set up a new annual subscription in Square and send them the signup link that day? They’d use that signup as this year’s renewal and enter their own card details. If the plan bills annually from the signup date, their next payment should be December 31, 2027.