thread Re: Duplicate Phantom Charge in Payments Troubleshooting

Duplicate Phantom Charge

coffee2017 — Tue, 03 Nov 2026 16:31:59 GMT

In the last week, the register sales report does not equal the cloud based sales summary report. It is duplicating one charge on the register sales report which we print each night. It is only duplicating a charge on the report printed from the register and not if we print the report from the website. It also is only duplicating the sale on the sales accounts and isn't affecting the cash or card deposit number. Has this happened to anyone else?

Re: Duplicate Phantom Charge

Manny_SelSq — Thu, 05 Nov 2026 02:52:52 GMT

@coffee2017

This one's tricky. I'd double-check that both reports use the same dates, hours, filters, etc. If you use open tickets, check whether those are included in both reports too.

Then I'd look up the sale that seems duplicated in your Dashboard's Transactions and see whether there's one completed payment or two. Maybe that'll help narrow things down.

You'd probably get more help here with a little more detail about when this happens and how the extra sale shows up on the report.