thread payment received in Payments Troubleshooting

payment received

paulr68 — Fri, 23 Oct 2026 13:50:41 GMT

Why am I not receiving texts or emails when a payment is received?

Thanks

Re: payment received

Manny_SelSq — Fri, 23 Oct 2026 23:23:53 GMT

A lot could cause this, and the type of payment might have something to do with it.

Square doesn't send transaction notification emails for cash payments, and regular POS payments, invoices, and payment links have different notification settings.

First, check Account & Settings → Notifications in your Square Dashboard. Also check your spam folder to make sure Square's emails aren't being blocked. If you're using invoices or payment links, check those notification settings separately.

That should help narrow it down. If you can share a few more details, we can probably help more.

Re: payment received

Bronze_Palms — Tue, 27 Oct 2026 21:30:54 GMT

In addition to the answers already provided, double-check the email set up in account settings, and send a message in the chat for guidance on where to update your notifications.