https://community.squareup.com/t5/Payments-Troubleshooting/How-to-find-account-manager/m-p/851198#M68113 <P><SPAN>Hi there! <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span> Fellow Square seller and Square Champion here!</SPAN></P><P><SPAN>That’s a great question, and I can understand wanting to reconnect with someone who may have previously been assigned to your account, especially when you’re experiencing issues that need attention.</SPAN></P><P><SPAN>Not every Square seller has a dedicated account manager, but some businesses may have access to additional account support depending on their account and services.</SPAN></P><P><SPAN>Here’s what I’d recommend:</SPAN></P><OL><LI><SPAN>Check your previous emails from Square.</SPAN><SPAN> Search for terms like “Account Manager,” “Account Executive,” or “Your Square Team.” If someone was assigned to you previously, you may still have their contact information.</SPAN></LI><LI><SPAN>Contact Square Support through your Dashboard.</SPAN><SPAN> Ask them to confirm whether your business currently has a dedicated account manager or account representative.</SPAN></LI><LI><SPAN>Request a follow-up.</SPAN><SPAN> If you do have someone assigned, ask Support whether they can reconnect you or submit a request for that person to contact you.</SPAN></LI><LI><SPAN>Ask about escalation options.</SPAN><SPAN> If you don’t have a dedicated account manager, Support may still be able to escalate your concerns to the appropriate team.</SPAN></LI></OL><P><SPAN>One thing I’ve learned as a longtime Square seller is that knowing which department handles your particular issue can make a big difference.</SPAN></P><P><SPAN>Quick question:</SPAN><SPAN> Are the issues you’re experiencing related to payment processing, account access, Square Loans, or something else?</SPAN></P><P><SPAN>That might help us point you toward the most appropriate support channel.</SPAN></P><P><SPAN>I hope you’re able to get connected with someone who can provide the assistance you need! <span class="lia-unicode-emoji" title=":red_heart:">❤️</span></SPAN></P> Sun, 18 Oct 2026 10:42:43 GMT kacey_k 2026-10-18T10:42:43Z https://community.squareup.com/t5/Payments-Troubleshooting/How-to-find-account-manager/m-p/851036#M68107 <P>Fairly certain I have had a square account manager assigned to my business in the past but I can't figure out how to contact them. Is there a way to find out if someone is assigned to my account or have someone reach out to me to discuss issues I'm having?</P><P>&nbsp;</P><P>Thanks in advance.</P> Thu, 15 Oct 2026 03:10:46 GMT https://community.squareup.com/t5/Payments-Troubleshooting/How-to-find-account-manager/m-p/851036#M68107 bxbtoys 2026-10-15T03:10:46Z https://community.squareup.com/t5/Payments-Troubleshooting/How-to-find-account-manager/m-p/851198#M68113 <P><SPAN>Hi there! <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span> Fellow Square seller and Square Champion here!</SPAN></P><P><SPAN>That’s a great question, and I can understand wanting to reconnect with someone who may have previously been assigned to your account, especially when you’re experiencing issues that need attention.</SPAN></P><P><SPAN>Not every Square seller has a dedicated account manager, but some businesses may have access to additional account support depending on their account and services.</SPAN></P><P><SPAN>Here’s what I’d recommend:</SPAN></P><OL><LI><SPAN>Check your previous emails from Square.</SPAN><SPAN> Search for terms like “Account Manager,” “Account Executive,” or “Your Square Team.” If someone was assigned to you previously, you may still have their contact information.</SPAN></LI><LI><SPAN>Contact Square Support through your Dashboard.</SPAN><SPAN> Ask them to confirm whether your business currently has a dedicated account manager or account representative.</SPAN></LI><LI><SPAN>Request a follow-up.</SPAN><SPAN> If you do have someone assigned, ask Support whether they can reconnect you or submit a request for that person to contact you.</SPAN></LI><LI><SPAN>Ask about escalation options.</SPAN><SPAN> If you don’t have a dedicated account manager, Support may still be able to escalate your concerns to the appropriate team.</SPAN></LI></OL><P><SPAN>One thing I’ve learned as a longtime Square seller is that knowing which department handles your particular issue can make a big difference.</SPAN></P><P><SPAN>Quick question:</SPAN><SPAN> Are the issues you’re experiencing related to payment processing, account access, Square Loans, or something else?</SPAN></P><P><SPAN>That might help us point you toward the most appropriate support channel.</SPAN></P><P><SPAN>I hope you’re able to get connected with someone who can provide the assistance you need! <span class="lia-unicode-emoji" title=":red_heart:">❤️</span></SPAN></P> Sun, 18 Oct 2026 10:42:43 GMT https://community.squareup.com/t5/Payments-Troubleshooting/How-to-find-account-manager/m-p/851198#M68113 kacey_k 2026-10-18T10:42:43Z