https://community.squareup.com/t5/Payments-Troubleshooting/Gift-Card-Redemption-in-Virtual-Terminal/m-p/676561#M6799 <P>Hi Folks!</P><P>&nbsp;</P><P>I have been using virtual terminal and when I go to redeem a gift card it no longer proceeds to a second screen to charge remaining balances. For example, today's transaction was 58.42 and the gift card presented was $50. When previously charging the gift card you could press a tab to "charge remaining balance," but now when I do this it proceeds to a blank screen or error. It also zeroes out the balance.</P><P>&nbsp;</P><P>Does anyone have any insight into this issue?</P> Sat, 20 Sep 2025 08:56:54 GMT tlptlptlp 2025-09-20T08:56:54Z https://community.squareup.com/t5/Payments-Troubleshooting/Gift-Card-Redemption-in-Virtual-Terminal/m-p/676561#M6799 <P>Hi Folks!</P><P>&nbsp;</P><P>I have been using virtual terminal and when I go to redeem a gift card it no longer proceeds to a second screen to charge remaining balances. For example, today's transaction was 58.42 and the gift card presented was $50. When previously charging the gift card you could press a tab to "charge remaining balance," but now when I do this it proceeds to a blank screen or error. It also zeroes out the balance.</P><P>&nbsp;</P><P>Does anyone have any insight into this issue?</P> Sat, 20 Sep 2025 08:56:54 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Gift-Card-Redemption-in-Virtual-Terminal/m-p/676561#M6799 tlptlptlp 2025-09-20T08:56:54Z