thread Re: Is it possible to NOT display the Description on digital receipts? in Payments Troubleshooting

Is it possible to NOT display the Description on digital receipts?

Candlestore — Sat, 20 Sep 2025 08:56:47 GMT

I use a Square Stand and sometimes I send Text or Email receipts but why do the Digital receipts not Match the Setting for a Printed receipt? I have Descriptions turned off for my Receipts, but see the description on my Digital receipts. I use the Description area for Inventory Stock / Bin Locations. This is not needed for a customers receipt which is why I have it Turned off on Receipts.

Does anyone know how not to print Descriptions on the Digital receipts that get sent by email or text? Square for Retail, and Business Settings on Square Dashboard are set to not print the Description.

I thought I asked this before but can not find it now to see if there is a good answer.

Re: Is it possible to NOT display the Description on digital receipts?

sayra — Sun, 13 Aug 2023 21:13:24 GMT

Hello, @Candlestore - Great question, we'd also be happy to take a closer look at this and provide more details when we have them. We appreciate your detailed post and the troubleshooting steps you have taken so far.

Re: Is it possible to NOT display the Description on digital receipts?

sayra — Thu, 17 Aug 2023 02:33:55 GMT

Hello, @Candlestore - We truly value your time while we investigated this matter further. We have escalated your question to our product team for their consideration. If the description you are referring to pertains to item descriptions, you have the option to disable this feature through the Square Online Dashboard located here. It is important to ensure that the appropriate location is selected from the dropdown at the top of the page, and that the change is applied to every store individually.

Your cooperation is greatly appreciated. Please let us know if you are looking for something else or if you have any other questions.

Have a good day!

Re: Is it possible to NOT display the Description on digital receipts?

Candlestore — Thu, 17 Aug 2023 15:06:58 GMT

@sayra ;

From my Dashboard I have my settings as you have described for my Description not to be printed. The Description does not print on Printed receipts. Now when I look at a Digital receipt, the Description does print. To look at a digital receipt I go through Dashboard > Transactions > then select a Transaction that I know has a location in the Description since not all of my items have Descriptions listed. For Example My candles we make, we have one location in our basement for Our candles depending on style or size. See attached picture of an item from a digital Receipt yesterday.

This is the way I have had the settings for months

Description : Basement Bin A-8 is not on the Printed but here it is on the Digital one. Is this the same way a Customer gets a Text or Emailed Receipt even though the Descriptions are turned off not to Print?

This shows on Digital receipts not printed ones.

This is the issue I am trying to solve to not have Descriptions on Text and Emailed receipts. I can not find a setting for Text and Emailed (Digital) Receipts.

Re: Is it possible to NOT display the Description on digital receipts?

_Violet — Thu, 17 Aug 2023 19:51:26 GMT

Hey there, @Candlestore 👋 Violet here, following up for @sayra. It looks like you still need help with this, so I kept the ball rolling on your inquiry while she's out of office.

It looks like you might be looking at this at the Transaction level from your Square Dashboard vs the Digital Receipt that your customer actually receives. To view what the customer sees, you'll want to click the blue link with the receipt #number at the bottom as shown below. Here, I do not see the descriptions of the items. You can also view what the customer will see by following the steps for receipt search listed here.

I hope this information is helpful but please do let me know if you have any additional questions.

Re: Is it possible to NOT display the Description on digital receipts?

Candlestore — Fri, 18 Aug 2023 02:28:31 GMT

@_Violet '

I will check that and see if that is the case.

That as it, I was thinking the View I pasted above was what the customer was also getting.

Thank you!

Solved Fixed etc

🙂