Compliance Critical Escalation Needed for Archived Transaction Lookup

shannon617 — Fri, 14 Aug 2026 15:41:09 GMT

Hello Square Staff,

I urgently need assistance with a 36‑month‑old transaction lookup that is not appearing in my Dashboard or exports. This issue is time‑sensitive and directly impacting my business operations.

I have already contacted phone support, but they confirmed they cannot access archived transaction logs and advised me to seek escalation. I need this routed to the Risk/Compliance or Engineering Support team who can retrieve legacy transaction data.

Details:

Approx. transaction date: April 2, 2023
Amount: $7500 payment ($7425 should have been transferred but missing)
Customer reference: Alyssa Ceda INV 22DR30001
My Square account email: formerly shannon@letstalkassessment.com, but is changed to Shannon.mcshane17@gmail.com (no longer have access to old email)
Location ID (if applicable): N/A

Please escalate this immediately. I need confirmation of where this payment was processed TO under my account and any associated settlement records. Because I can find no bank record proving that I am/was in receipt of funds, I cannot proceed with a court-ordered refund.

This issue is preventing me from completing required financial documentation, so I need staff escalation ASAP.

Thank you — this requires prompt attention.

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Compliance Critical Escalation Needed for Archived Transaction Lookup