https://community.squareup.com/t5/Payments-Troubleshooting/sms-messages-can-be-sent-as-a-reply-to-your-customer-s-message/m-p/681983#M6757 <P>The rules are so ridiculous. We're trying to avoid using our cell phones while at work but the whole system is so crazy that we are forced to use our personal phones to communicate with the customer</P> Tue, 12 Sep 2023 21:28:00 GMT Dandiesbarbers1 2023-09-12T21:28:00Z https://community.squareup.com/t5/Payments-Troubleshooting/sms-messages-can-be-sent-as-a-reply-to-your-customer-s-message/m-p/676991#M6756 <P>When I 10-4 To text reply customers in the messages section I get this “&nbsp;sms messages can be sent as a reply to your customer's message “ it only lets me reply via email.&nbsp;</P> Sat, 20 Sep 2025 08:55:52 GMT https://community.squareup.com/t5/Payments-Troubleshooting/sms-messages-can-be-sent-as-a-reply-to-your-customer-s-message/m-p/676991#M6756 Jordanx114 2025-09-20T08:55:52Z https://community.squareup.com/t5/Payments-Troubleshooting/sms-messages-can-be-sent-as-a-reply-to-your-customer-s-message/m-p/681983#M6757 <P>The rules are so ridiculous. We're trying to avoid using our cell phones while at work but the whole system is so crazy that we are forced to use our personal phones to communicate with the customer</P> Tue, 12 Sep 2023 21:28:00 GMT https://community.squareup.com/t5/Payments-Troubleshooting/sms-messages-can-be-sent-as-a-reply-to-your-customer-s-message/m-p/681983#M6757 Dandiesbarbers1 2023-09-12T21:28:00Z https://community.squareup.com/t5/Payments-Troubleshooting/sms-messages-can-be-sent-as-a-reply-to-your-customer-s-message/m-p/682292#M6758 <P>Thank you for sharing this feedback, <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/380744">@Dandiesbarbers1</a></SPAN></SPAN> and <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/623993">@Jordanx114</a></SPAN></SPAN>. I understand your frustration, and will highlight this with our team.&nbsp;</P> Thu, 14 Sep 2023 06:59:06 GMT https://community.squareup.com/t5/Payments-Troubleshooting/sms-messages-can-be-sent-as-a-reply-to-your-customer-s-message/m-p/682292#M6758 Arie 2023-09-14T06:59:06Z