thread Re: My customers are not receiving Shipment notifications or tracking numbers in Payments Troubleshooting

My customers are not receiving Shipment notifications or tracking numbers

TheLoomLLC — Mon, 01 Jun 2026 17:57:35 GMT

My customers are constantly contacting us via email or calling asking when their packages are going to be shipped. They are jot receiving the email with tracking information.

when purchasing in store, we create the customer profile, input address, phone number, and email before we complete the transaction.

All labels are purchased through the “create label” in the shipments section via Shippo.

please let me know if there is a fix for this, thank you

Re: My customers are not receiving Shipment notifications or tracking numbers

JUYBoutique20 — Mon, 01 Jun 2026 19:20:35 GMT

Did you check your settings in Shippo? Make sure you have email notifications enable.

Re: My customers are not receiving Shipment notifications or tracking numbers

TheLoomLLC — Mon, 01 Jun 2026 19:45:32 GMT

I did check, and they are enabled

Re: My customers are not receiving Shipment notifications or tracking numbers

JUYBoutique20 — Mon, 01 Jun 2026 19:59:37 GMT

If you have it enabled on Shippo and you have it enabled in your square website settings I'm not sure why they wouldn't be receiving the emails. Please reply back if you find a solution.