thread Re: Kiosk Letter Font in Payments Troubleshooting

Kiosk Letter Font

Poncho — Sat, 20 Sep 2025 06:32:23 GMT

Is there a way to increase the font size to assist customers? The letters and check boxes are so small that even kids feel like they have a fat thumb.

Re: Kiosk Letter Font

ryanwanner — Thu, 04 Sep 2025 15:38:41 GMT

Hello @Poncho !

I'm wondering if you're still running the old kiosk format. If your kiosk pages look a lot like your online store pages, you are. And yes, those buttons and text boxes were impossibly small for use in a kiosk.

There was a recent update that gave the kiosk a more touch friendly format.

Sign out of the kiosk, either on the kiosk itself or by disconnecting it on the dashboard. Then delete the kiosk from the dashboard and create a new one. When you enter the new device code on the kiosk, you should see the new design and layout.

Hope this helps!

Re: Kiosk Letter Font

MayaP — Thu, 04 Sep 2025 17:48:31 GMT

Thanks so much for jumping in to help here, @ryanwanner. I really appreciate you sharing your knowledge and walking through the steps so clearly!!

Re: Kiosk Letter Font

MayaP — Thu, 04 Sep 2025 17:51:39 GMT

Hi @Poncho – thanks for posting, and welcome to the community! 🎉

Did @ryanwanner 's suggestion do the trick for you? I’ll go ahead and mark it as the Best Answer for now, but if you’re still running into issues just let me know and we can keep working on it together.

Re: Kiosk Letter Font

Poncho — Thu, 04 Sep 2025 19:53:30 GMT

Thank you for the tip, Ryan! It did update to the new version. Unfortunately, I got a message asking me to update my kiosk settings (Dining options), which are up-to-date. I couldn't go past it even with support from an agent. I wonder if other users are experiencing similar issues.

Re: Kiosk Letter Font

ryanwanner — Fri, 05 Sep 2025 16:30:03 GMT

I'm glad the reset worked for you @Poncho !

As for the dining options, are you seeing this error on your kiosk or the dashboard?

If it's on the Kiosk, it may just be confused by your settings. Check both

Dashboard -> Items -> Settings -> Dining Options and

Dashboard -> Settings -> Device Management -> Kiosk -> Edit Settings -> Dining Options

to make sure they're both set the way you'd like.

If that's not the problem and/or the error is on your dashboard, then you have me stumped. Maybe @MayaP has some ideas??

Re: Kiosk Letter Font

MayaP — Thu, 25 Sep 2025 21:15:14 GMT

I apologize, not sure why that would be happening. If you're still having issues, can you provide a screenshot of what you are seeing on your end!

@Poncho