https://community.squareup.com/t5/Payments-Troubleshooting/Appointment-reminders-still-going-through-after-cancellation/m-p/835301#M66783 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/342963">@Roughnecks</a>, thank you for reaching out on this.</P> <P>&nbsp;</P> <P>I have a few questions to start the troubleshooting process on this:</P> <UL> <LI>How soon before the appointment start date are you cancelling the appointment?</LI> <LI>Are you experiencing this with just appointments you have cancelled, or from the client's side as well?</LI> <LI>How long has this issue been occurring?</LI> </UL> <P>In the meantime, I will leave a link to our support article on <A href="https://squareup.com/help/us/en/article/5493-set-a-custom-cancellation-policy-with-square-appointments" target="_self">managing booking cancellations with Square Appointments</A>, if anything catches your eye on what may cause this.</P> <P>&nbsp;</P> <P>When you have a moment, please let me know those answers to the above questions and I can look into this further for you.</P> Fri, 13 Feb 2026 18:43:01 GMT Sammie_C 2026-02-13T18:43:01Z https://community.squareup.com/t5/Payments-Troubleshooting/Appointment-reminders-still-going-through-after-cancellation/m-p/835199#M66780 <P>We cancel standing appointments and clients still get reminders. Nothing shows up in the calendar but clients still receive emails that their appointment is happening.&nbsp;</P> Thu, 12 Feb 2026 21:55:18 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Appointment-reminders-still-going-through-after-cancellation/m-p/835199#M66780 Roughnecks 2026-02-12T21:55:18Z https://community.squareup.com/t5/Payments-Troubleshooting/Appointment-reminders-still-going-through-after-cancellation/m-p/835301#M66783 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/342963">@Roughnecks</a>, thank you for reaching out on this.</P> <P>&nbsp;</P> <P>I have a few questions to start the troubleshooting process on this:</P> <UL> <LI>How soon before the appointment start date are you cancelling the appointment?</LI> <LI>Are you experiencing this with just appointments you have cancelled, or from the client's side as well?</LI> <LI>How long has this issue been occurring?</LI> </UL> <P>In the meantime, I will leave a link to our support article on <A href="https://squareup.com/help/us/en/article/5493-set-a-custom-cancellation-policy-with-square-appointments" target="_self">managing booking cancellations with Square Appointments</A>, if anything catches your eye on what may cause this.</P> <P>&nbsp;</P> <P>When you have a moment, please let me know those answers to the above questions and I can look into this further for you.</P> Fri, 13 Feb 2026 18:43:01 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Appointment-reminders-still-going-through-after-cancellation/m-p/835301#M66783 Sammie_C 2026-02-13T18:43:01Z