thread Re: Website erroring out on iphone in Payments Troubleshooting

Website erroring out on iphone

akidwell — Sat, 20 Sep 2025 08:53:57 GMT

When I (and customers) try to open my website on iphones it loads partially and then pops up an error page that says "Cant open this page". How do I get this fixed?

Re: Website erroring out on iphone

JK_Fiber_Art — Sun, 20 Aug 2023 13:01:40 GMT

Hi Akidwell,

Perhaps providing a URL would be helpful - this would allow others here to take a look and maybe offer some help. Note, the Community is not Tech Support however, there's quite a bit of hands on experience here. (Your other option would be to contact Tech Support for additional assistance.)

Re: Website erroring out on iphone

akidwell — Sun, 20 Aug 2023 21:04:50 GMT

Www.midtownbakeshop.net

Re: Website erroring out on iphone

JK_Fiber_Art — Sun, 20 Aug 2023 22:34:49 GMT

Hi @akidwell - thanks for the link.

I just tested your site with my iPhone - did not notice any issues - worked fine.

Phone: iPhone 14 Pro

IOS: 16.6

Browser: Safari

Have you tried clearing your browser's "History and Website Data" before testing your site?

On an iPhone - Settings > Safari > Scroll to "Clear History and Website Data" > Close Tabs >> go back and try Safari.

Re: Website erroring out on iphone

akidwell — Mon, 21 Aug 2023 10:36:24 GMT

So it loaded and didn’t give you the error message after 30 seconds or so? It doesn’t error immediately. It has been happening to a few customers of mine on their phones also so it’s not just my phone. I cleared my history but I’ll try clearing it all and see if that helps. Makes it frustrating when customers can’t get to my site just because of that?

Re: Website erroring out on iphone

akidwell — Mon, 21 Aug 2023 10:37:42 GMT

Also, I use chrome not safari so maybe it’s a chrome issue?

Re: Website erroring out on iphone

akidwell — Mon, 21 Aug 2023 10:43:50 GMT

I cleared everything on safari and chrome and tried in both. Both browsers gave me same issue. I guess I’ll try to reach out to tech support.

Re: Website erroring out on iphone

Arie — Wed, 23 Aug 2023 00:08:30 GMT

Heya @akidwell 👋

I also just tried visiting your site and have not encountered an error using Safari on iPhone and Chrome on Mac. If you have any apps, or extensions on your browser, can you try turning them off? If that still fails, definitely give support a call!