Upon checkout, Items are replaced by a "custom amount" for the purchase total

MeganSunshine — Mon, 12 Jan 2026 18:56:16 GMT

My team permissions are set so employees CANNOT enter custom amounts. I have verified this numerous times. We do not want custom amounts feature used.

However custom amount transactions keep going through.

After ringing up items as usual, when accepting a payment, square removes all of the items wrung up and replaces them with a custom amount for the purchase total.

In addition, the sales tax amount is seemingly random, different, and incorrect for most of these occurrences. Our sales tax should always be 6%.

It is also very confusing, because all of our items we sell are round numbers ending in a zero. 8.00, 5.50, etc so i dont understand how these totals are coming to seemingly random amounts.

Re: Upon checkout, Items are replaced by a "custom amount" for the purchase total

MeganSunshine — Mon, 12 Jan 2026 18:59:05 GMT

I also should clarify that we are using the in person pos for these transactions, and that I've tried numerous times to connect with support but I havent managed to get anywhere with them. They just keep trying to give me instructions to turn off custom amounts which at this point is extremely unhelpful, time consuming, and frustrating.

thread Re: Upon checkout, Items are replaced by a "custom amount" for the purchase total in Payments Troubleshooting

Upon checkout, Items are replaced by a "custom amount" for the purchase total

Re: Upon checkout, Items are replaced by a "custom amount" for the purchase total