Still Unable to Convert Open Tickets to Invoices - Square ignoring customers

featherlaundry — Mon, 12 Jan 2026 01:56:59 GMT

As i sit here and manually convert hundreds of open tickets to invoices I can't help but feel a seething anger towards square. Square removed a vital feature from the app and has no response to dozens of customers complaining publicly. Complaints are like cockroaches, for every one you see there are a hundred you don't see. FIX THE APP.

Every month that I have to do this extra work i'm going to come here and let you know how terrible your company is. OPEN TICKETS AND ORDERS are 2 separate things. Do you know anything about your customers?

You are forcing me to change my point of sale over some BULL**bleep**.

Re: Still Unable to Convert Open Tickets to Invoices - Square ignoring customers

kacey_k — Mon, 12 Jan 2026 16:26:26 GMT

Square Champion here 👋 I hear the frustration — and you’re right that open tickets and invoices are two different workflows.

Right now, Square does not support bulk or automatic conversion of open tickets to invoices. That functionality was removed, and at the moment there isn’t a replacement or toggle to turn it back on. What you’re experiencing isn’t a glitch — it’s a limitation of the current product setup.

I agree it’s a big workflow hit for businesses that rely on tickets first, invoices later. Many sellers have flagged this as a regression, and the only option today is still manual conversion or changing the workflow upstream.

Not defending it — just being honest about where things stand so you don’t keep hunting for a fix that isn’t there yet.

thread Still Unable to Convert Open Tickets to Invoices - Square ignoring customers in Payments Troubleshooting

Still Unable to Convert Open Tickets to Invoices - Square ignoring customers

Re: Still Unable to Convert Open Tickets to Invoices - Square ignoring customers