How to Complete Invoice when cancelled after deposit is made

jhbwy — Mon, 05 Jan 2026 02:12:42 GMT

Hello -

We ask clients to pay a non-refundable deposit one month before our service. I have been invoicing this by building/sending an invoice for the total service and asking for a 50% deposit. When they cancel before the service is provided but after the deposit is paid, how do I update the invoice so it doesn't show as unpaid or incomplete, but also make sure it doesn't show as including the rest of the deposit? If I choose "mark as paid" and then choose other and make a note - will that show as the additional 50% (not actually paid) in our income?

If I change the amount due, it won't let me change it to the amount already paid - I have to increase that amount by at least $0.01 for it to update.

Any advice?

Re: How to Complete Invoice when cancelled after deposit is made

Sammie_C — Fri, 09 Jan 2026 18:48:21 GMT

Hi @jhbwy, thank you for reaching out here on the Square Community!

To make sure I get you the best answer, I am going to tag in a few of our Square Champions and see if they may have some information on this for you.

@TheRealChipA, @Candlestore, and @Bronze_Palms, do you all have any insight on this, please?

thread Re: How to Complete Invoice when cancelled after deposit is made in Payments Troubleshooting

How to Complete Invoice when cancelled after deposit is made

Re: How to Complete Invoice when cancelled after deposit is made