thread Re: add item to payment in Payments Troubleshooting

add item to payment

lpierce3390 — Mon, 05 Jan 2026 18:53:50 GMT

We sell products at our place of business. When I go to take a payment it does not allow me to add an item we are trying to sell or the sales taxes or credit card fee. Can you please explain to me what I need to do.

Re: add item to payment

TheRealChipA — Mon, 05 Jan 2026 19:23:47 GMT

Hey there @lpierce3390.. I can help. But I need more information so that I don't overwhelm you, since there are various platforms and apps used to take payments and sell items. What hardware are you using (desktop/laptop, mobile phone, tablet)? What software are you using (web dashboard using Virtual Terminal OR which Square app for phone/tablet?)

Once I know those things, I can help you.

Oh, we sellers DO NOT enter card fees. Square calculates those based on a number of factors. Sales taxes should be automatic, too, once you've configured your account correctly. I'll help you with all of that in my next post.

Re: add item to payment

TheRealChipA — Mon, 05 Jan 2026 19:25:31 GMT

@lpierce3390 Sorry for the second post. I forgot to ask:

Have you set up your item catalog yet?

Please answer this and the other questions above.