thread Re: Resend missing on e-gift cards in Payments Troubleshooting

Resend missing on e-gift cards

BofBArtStudio — Sat, 20 Sep 2025 07:03:46 GMT

I did a resend within the last couple of weeks on a different gift card but I can't see how to do a resend on egift cards today.

Does anybody know what happened to that ability? I've tried it on the computer dashboard, on the square app on my phone, and on the POS.

This has always been something that's available For those instances where someone might put a typo in the email address for the recipient and we need to update it to get it to the recipient. But now I'm not able to.

What happened to the button for resend?

Re: Resend missing on e-gift cards

DinaLRosenberg — Thu, 26 Dec 2024 14:21:06 GMT

I just looked and I don't see it anymore either- this is very strange. I've definitely had instances where I've had to resend it and where I've had to change the email as people made a mistake, etc.

Re: Resend missing on e-gift cards

BofBArtStudio — Thu, 26 Dec 2024 14:50:57 GMT

@DinaLRosenberg thanks for verifying that you're also seeing the same behavior.

@AdamB any idea what happened to that functionality and if it's coming back so that we have it for the future?

Re: Resend missing on e-gift cards

Summer2024 — Mon, 30 Dec 2024 16:27:13 GMT

@BofBArtStudio @DinaLRosenberg I have reached out to the product team for gift cards to see if this is expected behavior. I'll be back once I have an answer!

Re: Resend missing on e-gift cards

Summer2024 — Mon, 30 Dec 2024 16:39:25 GMT

@BofBArtStudio - an engineer has said the resend gift card function is working and was not removed....could you take a video trying to resend a gift card from start to finish? Another issue is that you could be trying to send a gift card to an email that is not valid.

Re: Resend missing on e-gift cards

DinaLRosenberg — Mon, 30 Dec 2024 17:08:59 GMT

Can you please give us the flow for how resend giftcard is done? Because there is no button or link to resend.

Re: Resend missing on e-gift cards

Summer2024 — Mon, 30 Dec 2024 17:25:10 GMT

Are you trying to resend a giftcard that hasn't met the delivery date yet? Resending is also only available after the date it is to be delivered. I will post the workflow below!

To resend a Square eGift card, you can:

Sign in to the Square Dashboard
Click Payments > Gift Cards
Search for the eGift card sale by:
- Entering the gift card number
- Selecting a timeframe from the date range selector
Select the transaction and click Resend
Enter the recipient's email address or phone number and click Resend

Re: Resend missing on e-gift cards

BofBArtStudio — Mon, 30 Dec 2024 17:47:32 GMT

The delivery date was Christmas Day. And on Christmas Day I was getting messages that the emails had not been received

I actually had to void and clear that gift card and send them a new one with 100% discount on it and then they received it. There was no way to resend.

Thank you for providing the step-by-step for how to resend e-gift cards.

This is what we are doing and have done many many times before over the last 10 years. I will send a video today a little bit later on to show you what's happening on my screen all of a sudden where the resend button used to be and is no longer there.

We've already performed multiple resends this holiday season and yet now it is no longer available as of Christmas Day.

Again I'll send a video of the behavior a little bit later so that you can see it.

Thank you

Re: Resend missing on e-gift cards

BofBArtStudio — Tue, 31 Dec 2024 18:47:25 GMT

@Summer2024

When an e-gift card is scheduled to be delivered on a certain date, what time of day on that date does it deliver?

I was thinking about what you said that maybe the gift card didn't have the resend button because the sceduled date was in the future. These particular gift cards were scheduled to be sent on Christmas Day. On Christmas morning around 9:00 a.m. Arizona time, I received calls from a couple different customers that their gift cards hadn't been received by the intended recipient and that they were scheduled to be received on Christmas Day.

When I looked into the particular cards in question, there was no ability to have a resend button in order to view what email the gift card was supposed to go to.

That was when I posted this message.

Then, in order to get the gift card to the recipient, The only thing I could think to do was to clear the balance on the original gift card, and then initiate a new electronic gift card to send immediately to the recipient and ring it up with 100% discount and then they immediately told me that it was received and that all was good.

After reviewing what you said about future scheduled e-gift cards, I am now thinking that perhaps 9:00 a.m. was prior to intended scheduled time.

If that is the case, what time do scheduled egift cards send out on the date that they are scheduled for?

Re: Resend missing on e-gift cards

BofBArtStudio — Tue, 31 Dec 2024 18:45:24 GMT

@Summer2024

Also, I thought we used to be able to resend it from the square point of sale and the square app.

Is that not the case?

Here are videos of the square point of sale on the square stand on iPad. And then the video of the square app on the phone.

(view in My Videos)

Re: Resend missing on e-gift cards

Summer2024 — Tue, 31 Dec 2024 19:39:08 GMT

Thank you. I will get these escalated...with it being the holiday today and tomorrow, we might not have an answer until Thursday. I will get back to you ASAP!

Re: Resend missing on e-gift cards

TheNailDen — Tue, 18 Nov 2025 16:23:21 GMT

During my mini-investigation, I learned that all my egift card transaction still have the resend ability except those where the customer sent the initial info to a cell phone number instead of an email address.

Re: Resend missing on e-gift cards

Sskrest101 — Tue, 23 Dec 2025 20:51:30 GMT

So what are we supposed to do about a customer who, in an attempt to have his parents e-gift card arrive at 9am Xmas morning, mistakenly entered the WRONG CELL PHONE NUMBER for his father, and now prior to delivery, wants me (the restaurant owner) to correct it. How do I do this?