thread Re: I never received an email with my receipt. Need to do expense report. Please help! in Payments Troubleshooting

How do I get a copy of my receipt?

Shrmlady — Mon, 01 Dec 2025 20:03:04 GMT

I took a cab from Reagan Airport. I requested a receipt, but one was not given to me. How do I get a copy of the receipt.

Thanks,

Re: How do I get a copy of my receipt?

Caty — Fri, 25 Aug 2017 22:14:23 GMT

Hi @Shrmlady! You can visit our receipt look page to track down another copy. If you're still having problems locating it there - just reach out to the Square seller you made your purchase from. They can easily look up your receipt and then resend it. Hope that helps!

I never received an email with my receipt. Need to do expense report. Please help!

Kschref1016 — Mon, 12 Sep 2016 22:22:09 GMT

I never received an email with my receipt. Need to do expense report. Please help!

Re: I never received an email with my receipt. Need to do expense report. Please help!

Sean — Mon, 12 Sep 2016 22:46:34 GMT

@Kschref1016 - It looks like Caty helped another seller with the exact question. Please check out the Best Answer in this thread.

Re: I never received an email with my receipt. Need to do expense report. Please help!

Benstone20 — Tue, 06 Jun 2017 01:33:14 GMT

Hello all,

sorry if this is the wrong place or I should create a new thread but this is what showed up in my google search!

im desperate as well-as i left a bag with my wallet and car keys in a ride two nights ago. I know my friend paid with square.

Problem is I can't find it using the information that square look up asks for.

Is there any any additional way I can get in contact with a square rep? Very important. Thanks!

Re: I never received an email with my receipt. Need to do expense report. Please help!

EJ_ — Tue, 06 Jun 2017 21:34:43 GMT

@Benstone20 Our Support Team can track down the seller for you.

You'll need to reach out to them via email with the details of the charge.

Once you reach out via email, our Support Team should be able to contact the seller on your behalf.

Re: How do I get a copy of my receipt?

LAURENEGAN — Fri, 25 Aug 2017 21:50:36 GMT

HI! I tried looking up my receipt there, but it says it can't find it. I need a receipt for an expense report. Please help!

Re: How do I get a copy of my receipt?

puka — Sun, 27 Aug 2017 16:58:08 GMT

Hi @LAURENEGAN - Make sure that you are putting in the exact information related to the transaction. If any of that info is put in incorrectly, the receipt won't pop up. If you're still not able to find it, you can follow Caty's suggestion and reach out to the Square merchant that you purchased from. Unfortunately, if you're unable to find it via gosq.com even after confirming all of the information is correct, we won't be able to either since we would need the same information to look it up on our end.

Re: I never received an email with my receipt. Need to do expense report. Please help!

jennic08 — Tue, 12 Sep 2017 17:30:07 GMT

You site to print a receipt is saying Error 429 Too many requests. Please help!

Re: I never received an email with my receipt. Need to do expense report. Please help!

PlusCBDoil — Tue, 12 Sep 2017 19:09:55 GMT

I am having the same issue. I need a receipt for an expense report and I cannot navigate to the site to look up my receipts.

Re: I never received an email with my receipt. Need to do expense report. Please help!

Helen — Tue, 12 Sep 2017 22:22:44 GMT

@jennic08 @PlusCBDoil Our engineers were able to resolve the issue causing that error and the receipt look up page is up and running again! I'm very sorry for the trouble, thanks for reporting!

Re: How do I get a copy of my receipt?

furniturecorp — Tue, 20 Feb 2018 07:43:12 GMT

Who initiated these charges?

There is no record of the charge on our square dashboard.

The dashboard shows 2 gift cards .....who sent them?

Re: How do I get a copy of my receipt?

puka — Wed, 21 Feb 2018 17:34:07 GMT

Hey @furniturecorp - Unfortunately, we wouldn't be able to help you with that here since we have limited access to your account information. I recommend reaching out to our CS team to see if they can help you investigate this further.

I need an itemized receipt of my purchase from the health fair in Washington DC

Tbbris — Wed, 29 Apr 2020 21:15:52 GMT

I attended the NBC 4 Telemundo Health Fair Expo in Washington, DC on January 19, 2020 at 12:18 p.m. I used my pay flex card to purchase the Infinity Pax Hot & Cold re-useable packs for relief of pain and an electronic muscle stimulators for pain free living. I need and itemized receipts to show what I purchased for $172.88. I need to speak with someone in customer support. Thanks

Re: I need an itemized receipt of my purchase from the health fair in Washington DC

ashc — Thu, 30 Apr 2020 21:14:53 GMT

Hey @Tbbris,

I moved your post to an existing thread in the Community for this same question.

Check out the link provided below for our Receipts look-up page.

Re: How do I get a copy of my receipt?

dryadworks — Tue, 28 Sep 2021 01:29:25 GMT

Hi, I am trying to find out who charged $72.50 to my account on 9/3921. Charge says "LAURA EDWARDS gosq.com OH" I went to the "receipt look page" and put in all the correct information, but keep getting an error page:
500 Internal Server Error

If you are the administrator of this website, then please read this web application's log file and/or the web server's log file to find out what went wrong.
Can you help me find a copy of the receipt . . .?

thanks

Re: How do I get a copy of my receipt?

Arie — Tue, 28 Sep 2021 02:01:24 GMT

Hi @dryadworks,

Thanks for writing in and sorry to hear you're having trouble finding your receipt! Which browser are you using when going to the receipt lookup page? And what's the date the transaction was taken? Please feel free to send me a direct message- I'd be happy to look into this a bit further with you 🙂

PS. I noticed it's your first post, welcome to our community 👋 🥳

Re: How do I get a copy of my receipt?

dryadworks — Tue, 28 Sep 2021 06:18:55 GMT

Hello, I generally use Firefox as my browser. The date of the transaction, according to my bank, was Sept 3, 2021.
thanks

Re: How do I get a copy of my receipt?

Arie — Sun, 03 Oct 2021 00:32:40 GMT

Thanks for confirming, @dryadworks. Can you please try once more with a different browser, e.g Google Chrome, and send me a direct message here in the community if you're still seeing this issue.

Re: How do I get a copy of my receipt?

samfalkner — Mon, 07 Mar 2022 19:41:41 GMT

I am trying to look up several receipts, and am getting failures 100% of the time. I've tried using the date of the transaction, the date that it's posted, my billing zip code, the zip code of the store where the charge happened, but am never able to find anything.

Any ideas on how to get help?