thread Re: Changing the phone number on my account and adding a new one in Payments Troubleshooting

Changing the phone number on my account and adding a new one

revagreenhouses — Mon, 01 Dec 2025 19:55:04 GMT

I have a new phone number on my old phone and need to change the number on my account. I also want to add a number so I can accept payment on two phones. Also, I need a reader that will read the chip cards. Will my two year old regular square card reader read chip cards at all?

Re: Changing the phone number on my account and adding a new one please help.

Chadi1 — Sun, 01 May 2016 05:48:53 GMT

Re: Changing the phone number on my account and adding a new one

George — Sun, 01 May 2016 18:19:32 GMT

To add a new phone number, you'll want to visit the Account and Settings section of your Square Dashboard. It's easy to add a new number to your account.

To get a reader that accepts chip cards (and contactless payments), check out our newest reader: https://squareup.com/shop/reader-contactless-chip Your current magstripe reader doesn't read chip cards.

If you have other questions about your account or reader, write back!

Re: Changing the phone number on my account and adding a new one

mammap1718 — Tue, 05 Jul 2016 13:58:26 GMT

I need to add a new phone number to my account BUT it is sending the code to the number that is no longer working HOW DO I GET ON THE DASHBOARD TO CHANGE THIS

Re: Changing the phone number on my account and adding a new one

Kelly — Fri, 29 Jun 2018 16:42:59 GMT

To accept payments on a separate (or new) phone, you won't need to update the phone number on your Square Account! All you'll need to do is simply download the Square Point of Sale App and sign in using the email address and password that you use to sign into your Register App.

@revagreenhouses Your older reader won't be able to process chips but you can still swipe with the magstripe on a credit cards. Check out our shop for all our new hardware to make sure that you can accept those chip cards.

Re: Changing the phone number on my account and adding a new one

shb2006 — Tue, 01 Nov 2016 11:44:33 GMT

I had to change my password because I had forgotten the old one (it had been a while since I had used the account) so I got the email to change the password, but then it asks for a verification code that was sent as a text message to my OLD phone number. That number is no longer in service so I cannot access the text messages. I cannot get into the dashboard otherwise to change my phone number since I cannot verify. HELP 🙂

Re: Changing the phone number on my account and adding a new one

Sean — Wed, 02 Nov 2016 19:18:33 GMT

@shb2006 - Sorry to hear about the trouble! While this isn't something we can help with over the Seller Community, we can definitely sort this out over the phone. You can locate your customer code by logging in here. Also, for convenience sake, I also emailed you this information. We look forward to chatting!

Re: Changing the phone number on my account and adding a new one

Abqari114 — Fri, 20 Jan 2017 20:57:51 GMT

[redacted personal information]

Re: Changing the phone number on my account and adding a new one

Sean — Fri, 20 Jan 2017 20:59:05 GMT

@Abqari114 - You want to try and avoid posting personal information on the community for your own security. To add or edit your phone number, just visit your Square Dashboard. Thanks!

Re: Changing the phone number on my account and adding a new one

samhenryggg — Wed, 06 Jun 2018 17:55:57 GMT

I ran into the same issue and desperately need help.

Re: Changing the phone number on my account and adding a new one

Tom — Fri, 08 Jun 2018 20:46:25 GMT

Hey @samhenryggg, are you still encountering trouble with changing your phone number?

If you're referring to the number that shows up on receipts and invoices, here's how to change it: I am trying to change the e-mail address that is listed on the bottom of invoices being sent out?

Hope this clears things up—if you're still encountering trouble, please reply with a bit more information on where things are getting stuck. Happy to take another look!

Re: Changing the phone number on my account and adding a new one

TheSantaCarver — Wed, 03 Feb 2021 22:18:40 GMT

I too need to change my account phone number and also my account email address. I went to the Account and Settings section of my dashboard and then to Personal Information but don't see the spot to "add a new phone number",

Your system won't let me change my old inactive email address to a new one until I change phone number.

Re: Changing the phone number on my account and adding a new one

JustinC — Thu, 04 Feb 2021 21:05:25 GMT

Change phone number from Account & Settings > Business > Locations.

Call into Support so CS can manually change your email. @TheSantaCarver

Re: Changing the phone number on my account and adding a new one

ModernMounters — Tue, 30 Nov 2021 23:18:06 GMT

This answer is outdated and needs to be fixed. Not that easy anymore

Re: Changing the phone number on my account and adding a new one

ModernMounters — Wed, 01 Dec 2021 00:18:41 GMT

2021 UPDATE

To change you phone number in Square Online:

go to Dashboard < Accounts & Settings < Business < Location < Click On Number

To change your phone number in Square appointments:

go to Dashboard < Appointments < Staff < Click On Number

Re: Changing the phone number on my account and adding a new one

ModernMounters — Wed, 01 Dec 2021 00:19:16 GMT

2021 UPDATE

To change you phone number in Square Online:

go to Dashboard < Accounts & Settings < Business < Location < Click On Number

To change your phone number in Square appointments:

go to Dashboard < Appointments < Staff < Click On Number

Re: Changing the phone number on my account and adding a new one

eztraker4AT1944 — Thu, 08 Sep 2022 19:59:27 GMT

I only need one phone. My old one was 979-574-0580 but could not be transferred to my new number. I do not use a credit card but do use the computer keyboard but enter the charges on my computer. The new phone is 979-286-0071. I have been a Square and I have been a client for 10 + years, and I don't what to do. From my small company I have generated in excess of 100,000 in revenue.

Please call and advise what I should do.

Jerry Carter

Lone Star Rental Car