thread Re: Cell number has changed for 2-step verification and can't access square? in Payments Troubleshooting

Cell number has changed for 2-step verification and can't access square?

FemmesFidos — Mon, 01 Dec 2025 19:53:13 GMT

Lost my cell number association with my 2-step verification. How do I bypass this to access account?

Re: Cell number has changed for 2-step verification and can't access square?

VanKalkerFarms — Sat, 14 Jan 2017 20:40:29 GMT

From https://squareup.com/help/us/en/article/5594-2-step-verification-troubleshooting

"I can’t access my phone to receive the verification code needed to log in to my account. What do I do?"

click this link contact us

Re: Cell number has changed for 2-step verification and can't access square?

EJ_ — Tue, 17 Jan 2017 15:46:05 GMT

@VanKalkerFarms is correct here.

You'll need to contact our Support Team directly so they can get this taken care of for you.

I need to change my phone number

rot-matters — Mon, 21 Nov 2022 15:30:39 GMT

I have a new number and the 2 step verification process will not allow me to remove that number. I no longer have access to that old number. I need help

Re: I need to change my phone number

_Violet — Wed, 23 Nov 2022 15:20:05 GMT

Hi @rot-matters - Thanks for reaching out to us with your question. I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

I went ahead and merged your post to an existing thread where other Square Sellers have discussed updating their phone number for 2-Step Verification. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future.

As @EJ_ mentioned, we will need you to get in touch with our Support Team by phone so they can confirm some information with you for security purposes before they can update your phone number. You can give us a call at 855-700-6000 between 6am-6pm Pacific Time Monday-Friday.

I hope this information is helpful but please do let me know if you have any additional questions.