thread Re: Live Support in Payments Troubleshooting

Live Support

Locd1 — Sat, 20 Sep 2025 08:51:30 GMT

as anyone ever talked to a live person on the phone? I was provided a # called numerous time and am told this call will now end

Re: Live Support

Candlestore — Fri, 25 Aug 2023 15:52:08 GMT

@Locd1 ;

I have spoken to Live people when I call the number in my signature line at the bottom of this message.

Re: Live Support

PartyManiaMD — Fri, 25 Aug 2023 15:56:31 GMT

While live support does exist and is super helpful when it's an emergency, most issues or questions can be answered via the forums or their chat support.

Is your issue account specific or do you have just general questions?

I prefer to think of phone support as a 9/11 emergency situation where resolution has to happen immediately as I understand a lot of times issues aren't that time sensitive.

Let us know if it's something we can help with, otherwise as candlestore pointed out there is a live phone number for Square support!

Re: Live Support

Locd1 — Fri, 25 Aug 2023 15:56:50 GMT

interesting that is the same number I was provided. I have called 4 times today.

Re: Live Support

Candlestore — Fri, 25 Aug 2023 15:59:38 GMT

@Locd1 ;

Square hours for support:

Talk to Support

6 a.m. to 6 p.m. PST Monday – Friday.

Re: Live Support

Locd1 — Fri, 25 Aug 2023 17:26:17 GMT

it is considered a 9/11 emergency if funds are being held. thanks

Re: Live Support

PartyManiaMD — Fri, 25 Aug 2023 17:56:21 GMT

Absolutely, and something like funds being held are something Square support can help you with.

Keep in mind their hours are 6 a.m. to 6 p.m. PST Monday – Friday and unfortunately sometimes it will take multiple calls to resolve an issue. Generally speaking if your funds are being held that means there are either issues with the transactions or your account is under review.

I understand how frustrating it can be but anytime funds are being held they're being held for a reason, every processing company has different methods and I had times where paypal would hold my funds for 30 days which was a super long holding time so believe me I know it sucks.

Best of luck and hopefully the funds will be released soon!