thread Re: Difficulty changing domains in Payments Troubleshooting

Difficulty changing domains

ccoatesbooks — Fri, 21 Nov 2025 13:26:43 GMT

I changed to a paid weebly subscription and purchased a domain name through weebly.

I went into domains and the free and paid site are options. I told it to connect to the new paid domian name. When I do, under the edit site destination, my site (the only one I have) shows up 3 times. I selected the first one. Since it the new domain name came from weebly, I dont think I have to do a DNS regestration. However it has been 16 hours and it still shows that the free site is the one connected and I get a 404 error when trying to connect to the new domain name.

Thoughts?

Thanks!

Re: Difficulty changing domains

Sammie_C — Fri, 21 Nov 2025 21:36:07 GMT

Hi @ccoatesbooks, thank you for reaching out on this!

I would be happy to look into this further for you, but I may need some additional details:

Could you please provide a link to your site?
As well as, with the three sites that show up, are they all listed under the same site name?
Have you tried to do a DNS registration? (Don't try it yet if not, but I want to make sure I provide out eCommerce team the right information when I get this escalated.)

Please let me know these few details and I can start troubleshooting this for you.