thread Re: Invoice is Not an Option Once yuo Save a Ticket in Payments Troubleshooting

Invoice is Not an Option Once yuo Save a Ticket

OrionPrinting — Mon, 17 Nov 2025 14:45:37 GMT

Up until last week we were able to add items to a ticket, save the ticket, add more items and then invoice the client. Now once you save the ticket when you go back in the option to invoice is gone. I tried Chat Support last week but after getting shifted around 5 times I figured ask the community. Which is probably where I should have started.

Re: Invoice is Not an Option Once yuo Save a Ticket

_Violet — Thu, 20 Nov 2025 23:00:49 GMT

Hello @OrionPrinting and welcome to the Square Community. My name is Violet and I'm one of the Moderators here.

Firstly, I apologize for your experience with our Support Team and that they were unable to provide a solution for you. 😞 I've escalated your feedback. Now for your Invoices, I can certainly ask the Square Invoices Product Team to take a look into this for us. Could you share a video of you walking through this flow, so I can pass it along to them?

I'll keep an eye out for your reply.

Re: Invoice is Not an Option Once yuo Save a Ticket

OrionPrinting — Fri, 21 Nov 2025 15:05:03 GMT

I've attached a video . Let me know if further explanation is needed. This is a change in just the past 10 days.

This video has been deleted

(view in My Videos)