thread Re: Franchise Suite Account Customer Support in Payments Troubleshooting

Franchise Suite Account Customer Support

skhoem — Mon, 17 Nov 2025 23:26:35 GMT

I have been trying to resolve an SSL certificate issue with Square for Franchises or GoParrot for several days, and I’ve spent many hours with Square Customer Support without any resolution.

I continue to be transferred between teams who are unfamiliar with Square for Franchises or GoParrot, and the issue remains unresolved.

This issue is preventing our customers from placing online orders and is directly impacting our revenue.

I have also tried to request account closure, but I am again being routed to teams that cannot assist because they cannot locate or support Square for Franchises accounts.

If anyone can provide accurate direction or escalate this to the appropriate Square for Franchises or GoParrot engineering team, please advise.

I have been a loyal Square customer for almost a decade, and this has been the most frustrating customer service experience I’ve encountered

Re: Franchise Suite Account Customer Support

Ellie_ — Fri, 21 Nov 2025 01:12:27 GMT

Hi there, @skhoem,

We appreciate you reaching out and we are very sorry to hear that this back and forth has been happening for you! We definitely want to see how we can help. Is there a specific reason you are trying to receive an SSL certificate? It should automatically be tied to your domain once you connect with Square.

Re: Franchise Suite Account Customer Support

skhoem — Fri, 21 Nov 2025 01:40:42 GMT

It was supposed to be renewed, but it was not. Because of that, our ordering platform was down for almost two weeks, and we lost a significant amount of revenue during that time.