thread Square locking debit card in Payments Troubleshooting

Square locking debit card

rtfulk — Tue, 18 Nov 2025 17:20:27 GMT

@nika I'm tagging you since @isabelle is away. I had a customer this weekend and as I was checking her out she said " You use Square?" She said every time she uses her debit card with Square the bank locks it. We were so busy I didn't get a chance to ask her the bank she used. All I can tell you is it's a bank in NC.

Re: Square locking debit card

nika — Tue, 18 Nov 2025 20:41:34 GMT

Hey @rtfulk - thanks for the tag! This definitely sounds like it's something on the customer's end. 😬 Some sort of limitation settings it sounds like... not sure. But it's definitely not on you or us.

Re: Square locking debit card

rtfulk — Tue, 18 Nov 2025 21:37:41 GMT

Thanks, She was saying there is a coffee truck near her work and she said they took Square and every time she uses her debit card there it gets locked. I just thought it sounded odd and thought I would check to see if that has ever happened anywhere else