thread Re: Terminal reading cards as double tapped in Payments Troubleshooting

Square Terminal: Error message says another card is being used

LBTS — Tue, 18 Nov 2025 07:41:53 GMT

The title of this thread has been edited from the original: Terminal reading cards as double tapped

I am using the new Square Terminal. My issue is when someone uses the tap feature the terminal will beep twice and say there is another card is being used. I have even tried it in another room with just one card and it still double taps. Anyone else having this issue?

Re: Terminal reading cards as double tapped

JustinC — Tue, 21 Apr 2020 14:39:37 GMT

Strange, @LBTS - That def shouldn't be happening. Have you ran through any of these troubleshooting steps for the Square Terminal? They might fix the double tap issue. I'd check to see if the software version is up to date under Settings > General > About Register.

If there isn't an up date available, try a factory reset. Your data and info are saved in our servers but you will have to reconfigure your device settings.

Re: Terminal reading cards as double tapped

LBTS — Tue, 21 Apr 2020 15:40:24 GMT

Everything was up to date and terminal was fully charged. Factory reset worked. Thank you.

Re: Terminal reading cards as double tapped

JustinC — Tue, 21 Apr 2020 15:50:42 GMT

Swwweeeet 🙌 let us know if you need anything else 🙂

@LBTS