thread Re: Issue a refund to your Square Gift Card! 💳 🎉 in Payments Troubleshooting

Issue a refund to your Square Gift Card! 💳 🎉

puka — Mon, 17 Nov 2025 17:55:01 GMT

Our Gift Cards team has been listening to your feedback and I’m really excited to announce our newest update to Square. If you are currently using Square Gift Cards and are running the most up to date version of the Square Point of Sale app, you will now have the option to refund your customer’s purchase right onto your business’s Gift Cards!

To issue a refund on to your Square Gift Card:

From your in-app navigation bar, hit Transactions.
Search the receipt number or full credit card number to find the transaction.
Tap the transaction to refund > Issue Refund.
Select item(s) to refund > tap Refund.
Tap Add Gift Card or Swipe then swipe or enter the gift card number.
Tap Refund.

To load the Gift Card, you will need to have either the physical gift card to swipe or have the 16 digit number from the back of the card to enter. Your refund will display in the under the gift card section in Total Collected section of the Sales Summary report on your Square Dashboard.

The whole amount of refund will be transferred to the Gift Card and no fees will be removed from the total.

If you have any questions please let me know! 😀

Re: Issue a refund to your Square Gift Card! 💳 🎉

dielletee — Thu, 30 Dec 2021 02:33:14 GMT

This was working for me and now it won’t let us refund to our square gift cards? Help?

Re: Issue a refund to your Square Gift Card! 💳 🎉

dielletee — Thu, 06 Jan 2022 14:58:23 GMT

This was working for me now it won't process onto the plastic gift card? when I swipe or enter the number manually it just goes right to trying to refund to Interac or VISA. HELP!

Re: Issue a refund to your Square Gift Card! 💳 🎉

Kassi_ — Thu, 06 Jan 2022 18:45:15 GMT

Welcome back to the Community, @dielletee -

Are you trying to refund it to the same plastic Gift Card or a new one?

I would recommend trying a new Gift Card for the refund. Please let me know if that doesn't work and I am happy to circle back.

I will keep an eye out for your reply👀.

Re: Issue a refund to your Square Gift Card! 💳 🎉

dielletee — Sat, 08 Jan 2022 04:12:15 GMT

it won't work even with a new gift card that hasn't been used yet!

Re: Issue a refund to your Square Gift Card! 💳 🎉

Kassi_ — Sun, 09 Jan 2022 15:52:48 GMT

Thank you for coming back and confirming that for me, @dielletee.

Right now, I am going to suggest calling into our CS Team directly. They will be able to take a deeper look into the hold up with your Gift Cards and refunds.

Phone Support is available Monday to Friday from 8am to 8pm CST: 1-855-700-6000.

Thank you!