https://community.squareup.com/t5/Payments-Troubleshooting/nontransferable-payment/m-p/824484#M65317 <P>We have accepted a card payment (it shows as accepted in sales)</P><P>However in the reconciliation is shows a "non-transferable payment"</P><P>&nbsp;</P><P>No money was deposited in club bank account.</P><P>&nbsp;</P><P>What causes a non-transferable payment?</P><P>&nbsp;</P><P>Any help appreciated</P><P>&nbsp;</P><P>RJS</P> Mon, 10 Nov 2025 22:51:30 GMT KiwanisNorthmou 2025-11-10T22:51:30Z https://community.squareup.com/t5/Payments-Troubleshooting/nontransferable-payment/m-p/824484#M65317 <P>We have accepted a card payment (it shows as accepted in sales)</P><P>However in the reconciliation is shows a "non-transferable payment"</P><P>&nbsp;</P><P>No money was deposited in club bank account.</P><P>&nbsp;</P><P>What causes a non-transferable payment?</P><P>&nbsp;</P><P>Any help appreciated</P><P>&nbsp;</P><P>RJS</P> Mon, 10 Nov 2025 22:51:30 GMT https://community.squareup.com/t5/Payments-Troubleshooting/nontransferable-payment/m-p/824484#M65317 KiwanisNorthmou 2025-11-10T22:51:30Z https://community.squareup.com/t5/Payments-Troubleshooting/nontransferable-payment/m-p/824818#M65343 <P><SPAN>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/750166">@KiwanisNorthmou</a>&nbsp;- I see this is your first post in the Square Community so I'd like to officially welcome you! <span class="lia-unicode-emoji" title=":party_popper:">🎉</span><span class="lia-unicode-emoji" title=":clapping_hands:">👏</span> My name is Violet and I'm one of the Community Moderators. Nice to meet you&nbsp;<span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span><BR /><BR /></SPAN></P> <P style="font-family: 'Square Sans Text', 'Square Sans Display', Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; color: #636466; margin: 0px !important; padding: 0px !important;"><SPAN>We're unable to pinpoint what happened to this payment without looking at your account with you, which we aren't able to do via the Square Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, </SPAN><STRONG style="color: #2d3338; background-color: #ffffff;">please reach out to Support directly</STRONG><SPAN> by logging into your Square account and heading</SPAN><STRONG style="color: #2d3338; background-color: #ffffff;">&nbsp;</STRONG><STRONG><A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank">here</A></STRONG><SPAN>.</SPAN></P> <P style="font-family: 'Square Sans Text', 'Square Sans Display', Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; color: #636466; margin: 0px !important; padding: 0px !important;">&nbsp;</P> <P style="font-family: 'Square Sans Text', 'Square Sans Display', Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-weight: 400; color: #636466; margin: 0px !important; padding: 0px !important;"><SPAN>I hope this is helpful, but please do let me know if you have any additional questions.<BR /></SPAN></P> <P><SPAN>&nbsp;</SPAN></P> Wed, 12 Nov 2025 23:24:09 GMT https://community.squareup.com/t5/Payments-Troubleshooting/nontransferable-payment/m-p/824818#M65343 _Violet 2025-11-12T23:24:09Z