thread Re: Donation doesn't work in Payments Troubleshooting

Donation doesn't work

mhoneth — Sat, 20 Sep 2025 08:50:36 GMT

1) I set the option to accept custom amount, but on the checkout site (frontend link) the option says "Custom Amount - Out of Stock" and is not selectable.

2) Just below this is the option to select more of the same ( - 1 + ), but this doesn't really make sense in a donation. It would be good to be able to disable this.

3) In some documentation it says the max donation amount is CAD5,000, but on the dashboard it seems to be CAD1,000.

Re: Donation doesn't work

JK_Fiber_Art — Mon, 28 Aug 2023 12:47:23 GMT

Hi Mhoneth,

All Square merchants have a per transaction limit of $50,000. Donations are limited to $5,000 per transaction. If what you're seeing on your dashboard is lower, perhaps contacting Customer Support would be better as they can look at your details. As for the Donation you setup, is that the only item you have or do you have other items setup in addition to the Donation? That will help others here to possibly figure out what the issue is.