thread Re: invoice payment in Payments Troubleshooting

invoice payment

csteel02 — Mon, 03 Nov 2025 17:44:48 GMT

Sent client invoice, client paid. Invoice not showing up in my app, and money has not been deposited anywhere. Suggestions? Had account for 5 years but only use this feature periodically. Most pay by etransfer.

Re: invoice payment

Donnie-M — Tue, 04 Nov 2025 14:06:03 GMT

@csteel02 I would check under transactions, and it should have a receipt linked on the invoice itself. Otherwise, I would search for risk manager and look to see if the customer may have done a chargeback or something. But usually you would see that as a notification etc.

Re: invoice payment

Stacelyn24 — Tue, 04 Nov 2025 14:07:28 GMT

Hey there! 👋 That sounds really stressful, especially when you’ve already confirmed the client paid. Let’s walk through a couple of quick things to help track down what's going on:

🔎 First, check your Transaction History:

Go to your Square Dashboard (not just the app) and head to Transactions.
Search by date, amount, or customer name to see if the payment is in there.

🧾 Verify the Invoice Status:

In Invoices (Dashboard or app), check under the Paid or All Invoices tab.
Sometimes invoices don’t show in the “Active” tab once paid.

💸 Check Your Transfer Settings:

If the payment went through but wasn’t deposited yet, it might be pending in Balance or sent to a different bank account.
Go to Settings > Account & Settings > Bank Account to confirm where funds are being sent.
Make sure no payouts are on hold — rare, but can happen if Square needs more info from you.

📲 App vs. Dashboard:

It sounds like you're using the app — but check from a desktop browser at squareup.com/dashboard too. Sometimes the app lags behind or doesn’t update right away, especially if it's been a minute since you used that feature.

If none of that helps, it may just be a sync delay or an issue on Square’s end — definitely recommend reaching out to Support with the invoice number handy. You’re not the first to run into this, and it’s almost always something small behind the scenes!

Re: invoice payment

csteel02 — Wed, 05 Nov 2025 22:35:00 GMT

Thank you! Found it! Appreciate all of the answers/help!

Re: invoice payment

csteel02 — Wed, 05 Nov 2025 22:35:20 GMT

Thank you! Found the payment! Appreciate all of the answers/help!

Re: invoice payment

hotewade — Tue, 03 Mar 2026 15:59:53 GMT

Can I ask how you found it? I am having the same issue with two of my customers