thread Re: Camera usage detected in Payments Troubleshooting

Camera usage detected

Robsimo — Thu, 09 Oct 2025 19:28:29 GMT

Hi, I'm using Android Google pixel fold 9 to do tap and pay. Every time I enter amount and then press tap to pay, my phone comes up with a notification "camera usage detected, close all apps". Even when no other apps are open it does the same so I cannot continue to take payment. Anyone know how to stop this?

Re: Camera usage detected

Katie_SQ — Fri, 10 Oct 2025 01:39:59 GMT

Hi @Robsimo - sorry to hear about this issue.

I've reached out to our Android Engineers to get some clarification behind what you're seeing here.

As soon as I have an update, I'll reach back out to you here.

Thank you for your patience in the meantime.

Re: Camera usage detected

Robsimo — Sat, 11 Oct 2025 12:13:31 GMT

Hi, Kate.

Did you get a response?

Re: Camera usage detected

Minion — Sat, 11 Oct 2025 12:41:40 GMT

HI @Robsimo

Question for you, did you just pick up the pixel 9 fold or have you had it? Are you updated to Android 16, and did it work prior to that if so?

Asking only because I have the Pixel 6pro, 8 pro, and 10 pro, and after the Android 16 updated a little while ago, certain things got broken from Google. Trying to help narrow down if its a Square issue and or Google issue.

Re: Camera usage detected

Robsimo — Sat, 11 Oct 2025 15:55:24 GMT

Hi, only been using the pixel 9 fold since I have had square tap and pay. It was working and now keep getting this camera usage issue. I've uninstalled and reinstalled, still no good.

Re: Camera usage detected

Marcsmushrooms — Sun, 12 Oct 2025 06:08:06 GMT

I also have Pixel 9 fold, and just started having this problem today while at the Farmers market. Must be a bug from Google.

Re: Camera usage detected

Minion — Sun, 12 Oct 2025 09:11:52 GMT

@Robsimo wrote:
Hi, only been using the pixel 9 fold since I have had square tap and pay. It was working and now keep getting this camera usage issue. I've uninstalled and reinstalled, still no good.

I would reach out to Google Support, while you wait for a response from Kate.

Do you happen to have a chip reader that you can use in the mean time?

Re: Camera usage detected

Katie_SQ — Sun, 12 Oct 2025 22:51:56 GMT

Hi @Robsimo and @Marcsmushrooms,

Our Engineers are currently taking a closer look at this and wanted to confirm, are you seeing this 'camera usage detected' message when the device is both folded and unfolded? Or is this only happening when the phone is unfolded?

I'll be on the lookout for your replies.

Re: Camera usage detected

Ryhawk — Mon, 13 Oct 2025 09:21:07 GMT

Just tried to use it on my 9 fold and it's happening while folded. (Worked last month)

Doesn't give option to tap when unfolded.

Re: Camera usage detected

Robsimo — Mon, 13 Oct 2025 15:42:01 GMT

Hi Kate,

Only when folded. You can't take payment when the phone is unfolded.

Re: Camera usage detected

Katie_SQ — Mon, 13 Oct 2025 22:31:09 GMT

@Robsimo @Ryhawk Thank you both! I've let the team know, and will be in touch as soon as I have an update for you.

Re: Camera usage detected

MagicRoss — Tue, 14 Oct 2025 07:03:39 GMT

I am also having the same issue on a Google Pixel 9 Fold.

Re: Camera usage detected

italianschoolsd — Thu, 16 Oct 2025 01:41:23 GMT

same issue on my pixel 9 pro fold as well. please fix this!

Re: Camera usage detected

JTsL — Thu, 16 Oct 2025 17:15:21 GMT

I was having the same issues with my pixel 9 pro fold as well. Now I do not have an option for tap to pay in the square settings.

Re: Camera usage detected

Royal7 — Sat, 18 Oct 2025 17:48:32 GMT

I'm having the same issue with my Google pixel fold. And I'm waiting for a response

Re: Camera usage detected

Robsimo — Thu, 23 Oct 2025 15:27:22 GMT

@Katie_SQ have we had any indication of a fix for this. Otherwise I'm going to have look for another provider.

Re: Camera usage detected

Lwwa — Thu, 23 Oct 2025 19:08:47 GMT

Same issue with pixel 10 fold

Re: Camera usage detected

kbergenart88 — Fri, 24 Oct 2025 20:17:38 GMT

I'm having the same problem too. I have a Google Pixel pro fold and have been not been able to take any payment. Now my tab hardware won't link up to my phone too. It's horrible 😞

Re: Camera usage detected

kbergenart88 — Fri, 24 Oct 2025 20:19:45 GMT

Same issue too with my Google Pixel Pro Fold 9.

Re: Camera usage detected

CritEnchanted — Sun, 26 Oct 2025 14:06:46 GMT

I am having this same issue with my pixel 9 pro fold as well