Square orders from a custom item are routing payments to inactive location

sanderstj — Tue, 07 Oct 2025 01:27:50 GMT

Basically what the title says. I have integrated a third party booking tool into my transportation business website and when I ran a test payment today, the payment got routed to an inactive location that I didn't even realize I had. I've have talked to 18-20 support agents today via both phone call and chat support and not one person could solve my issue. I am beyond frustrated. The developer of the booking tool software I use says that there is nothing on his end that he can look into. It indeed does seem to be a Square issue. I have no idea what else to try. Ideas?

Re: Square orders from a custom item are routing payments to inactive location

Katie_SQ — Wed, 08 Oct 2025 03:42:43 GMT

Hi @sanderstj,

Square Support is unable to assist with third-party integration issues, I'm afraid. The best place to find API-related support would be on our Square Developer Forum. Our Developers are active on the forum and would be happy to address any questions you have.

Sorry I couldn't help with this - if you have any other questions, please reach out.

thread Re: Square orders from a custom item are routing payments to inactive location in Payments Troubleshooting

Square orders from a custom item are routing payments to inactive location

Re: Square orders from a custom item are routing payments to inactive location