thread Re: Our customer can’t find her code in Payments Troubleshooting

How to Find Customer Gift Card Details

SSKingston — Sun, 21 Sep 2025 16:26:44 GMT

The title of this thread has been edited by a Square Moderator from the original: Our customer can’t find her code

Our customer has many emails about her gift card and we can see she purchased it from us… but we can’t find the 16 code, or any code… anywhere

trying to understand it from the customers point of view so I can help next time…

Sammie_C — Fri, 29 Aug 2025 18:32:31 GMT

Hi @SSKingston, thank you for your post!

You should be able to view this information from your Square Dashboard:

Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Gift cards.
In the Overview page, click the filter icon.
Apply filters for the gift card data you wish to view, like the gift card number, and click Show.

Do you know if your customer's gift card is a physical card or a digital card?

Please let me know if you end up having any other questions on this!

amandalocho — Wed, 01 Oct 2025 18:46:24 GMT

Hello,

I followed these steps and could not view the full gift card number.

Amanda