thread Re: Bug in Mobile Team Sales in Payments Troubleshooting

Bug in Mobile Team Sales

incasperuvian — Sat, 20 Sep 2025 06:41:46 GMT

Potential bug when trying to download teams sales as CSV.

1. Sign in to Dashboard and go to Reports->Team Sales-> Pick a start and end date

2. Click on “Export” button -> “Teams Sales CSV”

3. See error below:

message":"Missing begin_time","type":"request.bad_request"

Note. Screenshots attached.

I use a script that takes in the team’s sales CSV. Currently this bug appears for me only on iPhone and Safari and only in Desktop view. For what ever reason, team sales are not available in the mobile site, and when I switch to use chrome, chrome cannot load the desktop site, even when the “Request Desktop site” button is clicked.

Device info: iPhone 16 Pro, iOS 18.5, Chrome for iPhone version: 137.0.7151.51

Re: Bug in Mobile Team Sales

Ellie_ — Wed, 04 Jun 2025 00:50:21 GMT

Hi there, @incasperuvian,

Thank you for bringing this to our attention! We definitely want to step in here and see how we can help. Have you cleared your cache and tried again? If so, are you still getting that error message?

Re: Bug in Mobile Team Sales

incasperuvian — Wed, 04 Jun 2025 02:05:12 GMT

Hello, yes I have. Apologies did not add that. I also reset my phone as well. Can you or an engineering team member try to recreate this bug on a test asset?

Re: Bug in Mobile Team Sales

incasperuvian — Tue, 10 Jun 2025 01:30:30 GMT

Any update?

Re: Bug in Mobile Team Sales

incasperuvian — Sat, 21 Jun 2025 01:24:35 GMT

Hi Ellie_ any update, this bug is still causing issues. I would like to know if the engineering team can reproduce it.

Re: Bug in Mobile Team Sales

incasperuvian — Tue, 23 Sep 2025 00:58:31 GMT

Hi Ellie_, this is still an issue as of 9/22. Please, any resolution? Anyone else can help?