https://community.squareup.com/t5/Payments-Troubleshooting/Pro-tips-for-Setting-up-the-Square-Register-Customer-Display/m-p/368268#M64295 <P><SPAN>The newly-launched <A href="https://squareup.com/ie/en/hardware/register" target="_blank" rel="noopener">Square Register</A> comes with a 7" touchscreen customer display that itemises transactions, allows customers to enter their PIN number, and select their receipt delivery method, and even integrates Customer Management and Card on File features. Additionally, the payment functionality for contactless and chip and PIN and swipe (magstripe) payments is built into the customer display.</SPAN></P> <P>&nbsp;</P> <H2><STRONG>Add Your Logo or an Image to your Customer Display</STRONG></H2> <P><SPAN>You can upload a high resolution image of your choosing (from your Square Dashboard) to the customer display to showcase your business. To add an image to your customer display:</SPAN></P> <P><SPAN>&nbsp;</SPAN></P> <OL> <LI style="font-weight: 400;" aria-level="1"><SPAN>Go to your </SPAN><A href="https://squareup.com/dashboard/account" target="_blank"><SPAN>Account &amp; Settings</SPAN></A><SPAN> tab, and click </SPAN><STRONG>Business &gt; Locations</STRONG><SPAN> &gt; Select the location you’d like to update.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Scroll down to the </SPAN><STRONG>Point of Sale Checkout Background</STRONG><SPAN> and click the icon to upload an image.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Click </SPAN><STRONG>Save</STRONG><SPAN> in the top right corner.&nbsp;</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Reboot your Square Register. After the customer display has powered on, check out your new image!</SPAN></LI> </OL> <P><SPAN>&nbsp;</SPAN></P> <P><SPAN>You can turn the image off at any point in the </SPAN><STRONG>Settings</STRONG><SPAN> section of Square Register. You can also choose to show your business name in white lettering over the image of your choosing, or over a black background if you do not have an image uploaded to the customer display. You can also control turning your business name text on/off in the Settings section of Square Register.&nbsp; &nbsp;</SPAN></P> <P><SPAN>&nbsp;</SPAN></P> <H2><STRONG>Set Up the Customer Display</STRONG></H2> <P><SPAN>There are two ways to set up your Square Register customer display for use by everyone who walks through your door: Docked or Undocked.</SPAN></P> <P><SPAN>&nbsp;</SPAN></P> <P><STRONG>Docked</STRONG></P> <P><SPAN>Having your customer display docked directly on your Square Register works best for:</SPAN></P> <P><SPAN>&nbsp;</SPAN></P> <UL> <LI style="font-weight: 400;" aria-level="1"><SPAN>Compact counters</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Counters with merchandise on display</SPAN></LI> </UL> <P><SPAN>&nbsp;</SPAN></P> <P><STRONG>Pro-tip: </STRONG><SPAN>when docking, press firmly on the bottom edges of the customer display until you hear a click on </SPAN><STRONG>both</STRONG><SPAN> sides of the customer display to ensure it's properly connected.</SPAN></P> <P>&nbsp;</P> <P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="x2b-ie-03 (1).jpg" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/22265i74C1415995AD01AE/image-size/large?v=v2&amp;px=999" role="button" title="x2b-ie-03 (1).jpg" alt="x2b-ie-03 (1).jpg" /></span></SPAN></P> <P>&nbsp;</P> <P><SPAN>To undock the customer display, press and hold the release latch located on the bottom of Square Register and lift the customer display out. Be sure that the latch is completely released before removing the display as it cannot be removed without the latch release.</SPAN></P> <P><SPAN>&nbsp;</SPAN></P> <P><STRONG>Undocked</STRONG></P> <P><SPAN>Connecting your customer display via USB cable works best for:</SPAN></P> <P><SPAN>&nbsp;</SPAN></P> <UL> <LI style="font-weight: 400;" aria-level="1"><SPAN>Wide, low, or higher counters</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Split-level counters</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Counters where the customer does not stand in front of the Register</SPAN></LI> </UL> <P><SPAN><BR /><STRONG>Pro-tip:</STRONG> you'll need your customer display cable to connect the display in the undocked configuration.</SPAN></P> <P>&nbsp;</P> <P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="PD02214_-_IE_image_break_Ellie_and_Mae_retail.jpg" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/22266iA853A9E68B24C757/image-size/large?v=v2&amp;px=999" role="button" title="PD02214_-_IE_image_break_Ellie_and_Mae_retail.jpg" alt="PD02214_-_IE_image_break_Ellie_and_Mae_retail.jpg" /></span></SPAN></P> <P>&nbsp;</P> <P><SPAN>To power on the customer display in undocked configuration, plug one end of the customer display cable into the customer display and the other end into the bottom of Register.&nbsp;</SPAN></P> <P><SPAN>&nbsp;</SPAN></P> <P><SPAN>Depending on how your counter is set up, you can change the position of your customer display. One thing to note, the customer display takes about a minute to reboot when you undock or disconnect the cable.</SPAN></P> <P><SPAN>&nbsp;</SPAN></P> <P><SPAN>Learn more about </SPAN><A href="https://squareup.com/help/gb/en/article/6178" target="_blank"><SPAN>how to set up your Square Register</SPAN></A><SPAN>.</SPAN></P> <P>&nbsp;</P> <P><SPAN>&nbsp;</SPAN></P> <H2><STRONG>Tipping</STRONG></H2> <P><SPAN>Please note that if you have tipping enabled on your Square Register, you will need to manually enable NFC on the customer display should your customer wish to make a contactless payment. The customer display will say </SPAN><I><SPAN>Insert, Swipe or Ask to Tap</SPAN></I><SPAN>.</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> <H2 id="toc-hId--1713161944"><STRONG>Accessibility</STRONG></H2> <P><SPAN>To accommodate the needs of any visually impaired customers, you can set up the tactile PIN guide or use the TalkBack feature on your Register.&nbsp;</SPAN><A href="https://squareup.com/help/ie/en/article/7235-accessibility-with-square-register" target="_blank" rel="noopener noreferrer"><SPAN>Learn more about how to enable these features in our Support Centre</SPAN></A><SPAN>.&nbsp;</SPAN></P> <P><SPAN>&nbsp;</SPAN></P> <P><SPAN>To enable Contactless payments, simply tap the </SPAN><I><SPAN>Contactless</SPAN></I><SPAN> button that appears in the list of payment methods on your Register screen.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN>Let me know if you have any questions about how to position or set up your customer display. For anyone using Square Register, show us your setup with pictures in the comments!</SPAN></P> <P><SPAN><BR /><I>Not a member of the Community yet? Learn </I><A href="https://www.sellercommunity.com/t5/How-to-Use-the-Seller-Community/How-to-Join-the-Seller-Community/td-p/168542" target="_blank"><I>how to join the Seller Community</I></A><I>.</I></SPAN></P> Mon, 22 Sep 2025 05:23:08 GMT tranguyen 2025-09-22T05:23:08Z https://community.squareup.com/t5/Payments-Troubleshooting/Pro-tips-for-Setting-up-the-Square-Register-Customer-Display/m-p/368268#M64295 <P><SPAN>The newly-launched <A href="https://squareup.com/ie/en/hardware/register" target="_blank" rel="noopener">Square Register</A> comes with a 7" touchscreen customer display that itemises transactions, allows customers to enter their PIN number, and select their receipt delivery method, and even integrates Customer Management and Card on File features. Additionally, the payment functionality for contactless and chip and PIN and swipe (magstripe) payments is built into the customer display.</SPAN></P> Mon, 22 Sep 2025 05:23:08 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Pro-tips-for-Setting-up-the-Square-Register-Customer-Display/m-p/368268#M64295 tranguyen 2025-09-22T05:23:08Z