thread Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP in Payments Troubleshooting

BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UPDATE

Donnie-M — Sat, 20 Sep 2025 08:48:11 GMT

@DannyH Just tagging to see if this is something with a beta and not a general bug.

I cannot edit items in the online dashboard. As soon as I go to save any changes I get a error try again later. I can edit in the point of sale app, but the changes are not syncing with the catalog. I tried editing and did a cash sale with the edited item and the transaction said "offline" and then disappeared. Screenshots Attached.

I edited the friday special and did a cash sale 100% discount...it was in the transactions tab...and then disappeared as though it never happened.

Transaction is missing from online transactions and the point of sale. I think due to the edit to the item and then it not syncing.

Copy of receipt that is missing:

***UPDATE****

Online catalog editing seems to be ok but it is not syncing with the dashboard item catalog or POS currently At 8:51 AM

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

Donnie-M — Fri, 01 Sep 2023 12:51:45 GMT

Online Weebly Dashboard I can edit the item and the changes stick, but it is not syncing with the POS catalog.

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *U...

MayaP — Fri, 01 Sep 2023 15:27:40 GMT

Hey there @Donnie-M I am sorry you are having issues and would like to help! I am a little unclear about what the exact issue is though. Can you clarify? Is the problem items not syncing from the app to Dashboard, or the Weebly? And you are missing a processed transaction?

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *U...

Donnie-M — Fri, 01 Sep 2023 16:07:22 GMT

@MayaP Yes, I have an item I cannot edit in the online dashboard but can edit in the weebly dashboard (previously worked fine). Also, I edited the item in the point of sale and then the point of sale said it was offline and then the transaction was gone from the transaction log. I have the receipt for the transaction, and in no circumstance should a transaction go missing from the transaction log without a sync issue. (it was a cash transaction).

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *U...

Donnie-M — Fri, 01 Sep 2023 16:13:30 GMT

@MayaP This item was sold out online but is not showing available (monday special) and I cannot edit it in the online browser under the regular dashboard

I have turned online ordering off at all my stores as items have been listed as available when they were unavailable.

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

Donnie-M — Fri, 01 Sep 2023 16:16:03 GMT

Another Thread Similar Issue Today

https://www.sellercommunity.com/t5/Troubleshooting/Getting-this-rediculus-msg-when-trying-to-update-save-an-item-We/td-p/679850

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

MayaP — Fri, 01 Sep 2023 16:33:56 GMT

It's a little hard to see the picture with the error message above. Is there any way we can zoom in so we can see exactly what the error says? Thank you @Donnie-M !

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

Donnie-M — Fri, 01 Sep 2023 16:41:09 GMT

I have tried an incognito browser also and same results on different items.

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

Donnie-M — Fri, 01 Sep 2023 17:45:33 GMT

@MayaP Someone whacked the bug! I am back working now.

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

MayaP — Fri, 01 Sep 2023 22:15:43 GMT

Oh good, glad this got resolved! If you need anything else let us know @Donnie-M

thread Re: *BUG* Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP in Payments Troubleshooting

*BUG* Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UPDATE

Re: *BUG* Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

Re: *BUG* Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *U...

Re: *BUG* Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *U...

Re: *BUG* Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *U...

Re: *BUG* Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

Re: *BUG* Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

Re: *BUG* Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

Re: *BUG* Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

Re: *BUG* Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

thread Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP in Payments Troubleshooting

BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UPDATE

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *U...

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *U...

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *U...

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP

Re: BUG Cannot edit item catalog 9-1-23 Error Online Dashboard ---- Disappearing Transaction *UP