thread Re: I am in Canada, the activation process is forcing me to put in US information in Payments Troubleshooting

[SOLVED] I am in Canada, the activation process is forcing me to put in US information

Thyssyk — Sun, 21 Sep 2025 17:55:25 GMT

I just need someone to tell me how to register / activate my account. It is forcing me to put US information in for the activation process.

Re: I am in Canada, the activation process is forcing me to put in US information

Sean — Tue, 19 Jul 2016 19:35:52 GMT

So sorry to hear! It sounds like your browser might be sending you to the US site. You can find the Canadian activation form here.

Please comment if you run into any other general issues!

Re: I am in Canada, the activation process is forcing me to put in US information

Thyssyk — Wed, 20 Jul 2016 15:05:01 GMT

Your link is still sending me to the US verification page.

Re: I am in Canada, the activation process is forcing me to put in US information

Thyssyk — Wed, 20 Jul 2016 15:14:00 GMT

I tried this on different browsers (Edge, Explorer, Firefox, Chrome, Opera, Safari.) And the only thing that I can see differently is that it goes from asking for a zip code to a postal code, but it still wants a zip code, I can't use letters for my address information.

Re: I am in Canada, the activation process is forcing me to put in US information

Sean — Wed, 20 Jul 2016 17:36:03 GMT

Just tested out the link again, and it led me to the Canadian activation page. It sounds like something might be going on with your browser. At this point, I'd suggest downloading the Square Register app and activating an account that way.

Re: I am in Canada, the activation process is forcing me to put in US information

Thyssyk — Wed, 20 Jul 2016 20:51:18 GMT

I've downloaded the app, the app is navigating me to US registration information, I have tried several browsers on three different computers. And have had no success.

Re: I am in Canada, the activation process is forcing me to put in US information

Kelly — Wed, 20 Jul 2016 21:58:28 GMT

Sorry to hear you are having so much trouble but thanks for trying all of those steps. You should be able to manually adjust the country by selecting the country drop down and choosing Canada.

Re: I am in Canada, the activation process is forcing me to put in US information

Thyssyk — Thu, 21 Jul 2016 15:13:55 GMT

Hey Kelly, I've grabbed a screen for you, I ensured during the creation process that I had selected Canada. and I was still re-directed to this page.

Now when I log in I am forced to resume at this same page.

Re: I am in Canada, the activation process is forcing me to put in US information

Kelly — Thu, 21 Jul 2016 15:29:40 GMT

@Thyssyk That screenshot isn't loading for me but I'll shoot you a private message and we can get this taken care of ASAP.

Re: I am in Canada, the activation process is forcing me to put in US information

Thyssyk — Thu, 21 Jul 2016 15:46:22 GMT

The isusue is resolved now, thank you Kelly.

Re: I am in Canada, the activation process is forcing me to put in US information

debracross — Tue, 29 Nov 2016 19:55:58 GMT

I'm having the same problem. I'm in Canada and its asking for a us postal code.

Re: I am in Canada, the activation process is forcing me to put in US information

Sean — Tue, 29 Nov 2016 20:00:21 GMT

@debracross - Sorry to hear about the trouble! It sounds like your browser might be localizing the wrong site! You can access the activation page for Canada by visiting this page, or you can just download the Square Register app and get started that way. Hope this helps!

Re: I am in Canada, the activation process is forcing me to put in US information

debracross — Tue, 29 Nov 2016 20:06:01 GMT

i tried through the app on my phone, same problem. I tried this link as well, but it asks if I want to resume and takes me to the same place. If I try the start over option, it says I can't because I already have an account in that email.

Re: I am in Canada, the activation process is forcing me to put in US information

Sean — Tue, 29 Nov 2016 20:10:43 GMT

@debracross - You'll need to reach out directly so a supporter can manually free up your email address. If you have another email address, you can use that in the meantime.

Re: I am in Canada, the activation process is forcing me to put in US information

debracross — Tue, 29 Nov 2016 20:11:44 GMT

ok thank you

Re: I am in Canada, the activation process is forcing me to put in US information

Prestige_Photo — Wed, 18 Jan 2017 01:25:08 GMT

I just re-registered...works fine now.

Re: I am in Canada, the activation process is forcing me to put in US information

Twbc — Fri, 13 Oct 2017 14:49:42 GMT

How did you fix the issue?

Re: I am in Canada, the activation process is forcing me to put in US information

puka — Fri, 13 Oct 2017 18:07:16 GMT

Hey @Twbc - If you're experiencing the same problem, go ahead and reach out to our Support team and they can walk you through any next steps to resolve.

Re: I am in Canada, the activation process is forcing me to put in US information

Macmaggie — Fri, 22 May 2020 18:21:16 GMT

I have the same issue

Re: I am in Canada, the activation process is forcing me to put in US information

Alex_ — Sun, 24 May 2020 18:30:51 GMT

Hi @Macmaggie,

Have you attempted to sign up through the Canada specific sign up page? Please access it by visiting here.

Please let me know if you have any other questions by replying to this thread.