thread Re: Getting this rediculus msg when trying to update/save an item: We’re sorry, but something went w in Payments Troubleshooting

Getting this rediculus msg when trying to update/save an item: We’re sorry, but something went wrong

jandjwoodables — Sat, 20 Sep 2025 08:48:07 GMT

Been happening all morning and nothing is saving

Am I the only lucky one?

Re: Getting this rediculus msg when trying to update/save an item: We’re sorry, but something went w

JK_Fiber_Art — Fri, 01 Sep 2023 13:13:42 GMT

Hi Janjwoodables,

According to Square's System Status Site, presently there are no system issues. You can try logging out of your Square Account, then delete your web browser's cookies, cache, temp files, etc., then close the browser, reopen it and retry editing your Square website item(s). No guarantees but, this does clean up browser stored files that can cause unexpected results. Just a thought of course.

Re: Getting this rediculus msg when trying to update/save an item: We’re sorry, but something went w

jandjwoodables — Fri, 01 Sep 2023 14:31:46 GMT

Thanks @JK_Fiber_Art

Did that

still happening, still can not update items

Re: Getting this rediculus msg when trying to update/save an item: We’re sorry, but something went w

jandjwoodables — Fri, 01 Sep 2023 14:51:54 GMT

UPDATE:

I can update/save items using the phone app but not the .com/dashboard web app

Re: Getting this rediculus msg when trying to update/save an item: We’re sorry, but something went w

Donnie-M — Fri, 01 Sep 2023 16:15:19 GMT

I have similar error, but they do not sync across registers or with the catalog.

Re: Getting this rediculus msg when trying to update/save an item: We’re sorry, but something went w

MayaP — Fri, 01 Sep 2023 22:14:35 GMT

Hey there @jandjwoodables I am sorry you are having issues saving items. It does look like those who were having the same issue have stated this was resolved for them. Can you confirm you are still having issues?

Re: Getting this rediculus msg when trying to update/save an item: We’re sorry, but something went w

jandjwoodables — Fri, 01 Sep 2023 22:32:30 GMT

Thanks,

Yes it does appear to be working again

Re: Getting this rediculus msg when trying to update/save an item: We’re sorry, but something went w

ShaunVanalphen — Sat, 02 Sep 2023 00:48:59 GMT

This is still not working for me.