thread Re: See Modifier Header on Kitchen Tickets in Payments Troubleshooting

See Modifier Header on Kitchen Tickets

JPWilkinson — Sun, 21 Sep 2025 17:47:04 GMT

How do we set tickets to show the header name for each header?

For instance, we have different cheese options but in the modifer called Tortilla Options - that we see on the screen - but when, say Spinach is chosen - the ticket says Spinach - but the cook is not sure if spinach is a tortilla or actual spinach... and so we've had to modify the modifiers to read: Tortilla - Spinach - and so our modifiers are getting quite long in the tooth.

Re: See Modifier Header on Kitchen Tickets

JPWilkinson — Wed, 21 Mar 2018 18:17:46 GMT

Any thoughts on this from Square?

Re: See Modifier Header on Kitchen Tickets

Helen — Thu, 22 Mar 2018 21:53:08 GMT

Hello @JPWilkinson! I know what you're looking for but at this time there isn't a way to do this. With modifiers applies an order ticket will be formatted like this:

1 x Item Name

Modifier option name 1

Modifier option name 2 [and so on]

I'll share your experience with the Item Library team, thank you for your post! I do see how making modifiers clearer would help you and your staff.

Re: See Modifier Header on Kitchen Tickets

JPWilkinson — Thu, 22 Mar 2018 22:03:41 GMT

@Helen

The modifiers as they appear on a Kitchen Ticket need to be able to set them a) by build level and b) level option(s). By build level I am referring to the stages in which a sandwich, for instance, is built.

Turkey Club Wrap

TORTILLA

> Spinach

CHEESE

> American

> Swiss

GARNISH

> Spinach

> Tomato

> Avacado

CONDIMENTS

> Mayo

> Mustard - Dijon

OPTIONS

> Grilled

NOTES

Right now - the modifiers are sitting here and there - and they need to be controlled as to where they sit on the POS screen as well as on the ticket. As you can see above, Spinach is in the Tortilla and the Garnish modifier sets - and I am having to add the modifier set name before all items so as the kitchen reads the tickets correctly. Making my job more in time spent and the kitchen from having to read very long tickets.

Re: See Modifier Header on Kitchen Tickets

Helen — Thu, 22 Mar 2018 23:03:13 GMT

Thanks for your reply!

@Ron Do you have any tips/workarounds for @JPWilkinson? Not sure if you use as many modifiers but any help would be great!

Re: See Modifier Header on Kitchen Tickets

PomonaRawFusion — Thu, 30 Dec 2021 22:26:52 GMT

This would be fantastic, and it would also be great to be able to mark modifiers as sold out to also reflect online.