thread Re: Timecard Shows Incorrect Shift Total in Payments Troubleshooting

Timecard Shows Incorrect Shift Total

JPWilkinson — Sun, 21 Sep 2025 17:46:37 GMT

Our bartenders start shifts at 7:00pm and work to 2:30am - but when they clock-out, they only show 2.5 hours worked. I realize that the 5 hours that was worked from the 7-12 would appear on the previous day's report - can the system be updated to show total shift under the hours worked for that day?

Re: Timecard Shows Incorrect Shift Total

EJ_ — Tue, 27 Mar 2018 16:32:15 GMT

Hi @JPWilkinson

It sounds like you have a single days report selected, which is why this is reflecting only partial hours worked.

Switching the selected dates to reflect hours worked across two days with a custom time frame would help with this.

For example, if my employees work from 7:00 pm 3/24 to 2:00 am 3/25, I'd want to set my timecard dates to 3/24 - 3/25 and change the time frame from "All Day" to "Custom" with the right hours for their shift (7:00pm - 2:00 am)

Re: Timecard Shows Incorrect Shift Total

JPWilkinson — Wed, 28 Mar 2018 21:58:42 GMT

@EJ_

Hi EJ! Unfortunately, the system does not recognize the move to another day... it gives an error. If we could set the start date and time and the end date and time - this would be great. Thanks!

Re: Timecard Shows Incorrect Shift Total

EJ_ — Thu, 29 Mar 2018 15:55:33 GMT

@JPWilkinson That sounds strange. We might have to walk through this with you to figure out what might be happening, or to get a better understanding of this.

Give us a call when you get a chance and we'll help figure out a workaround that can hold you over until we get something better rolled out.