thread Re: cashiers training manual in Payments Troubleshooting

Cashiers training manual

biancalin — Sun, 21 Sep 2025 17:45:40 GMT

Is there a training manual that we can give our cashiers or some sort of guidelines?

Re: cashiers training manual

katieand — Mon, 30 Apr 2018 15:07:08 GMT

Hi @biancalin - What type of manual are you looking for? Our Help Center has some great "Getting Started" guides for using Square, but if you're looking for best practices you may want to do a general search on an industry source.

Re: cashiers training manual

biancalin — Mon, 30 Apr 2018 15:39:52 GMT

I am looking for something that lets say someone that has never used the POS can look at the instructions and learn how to use it from a waitress perspective. Like for example if they have to split the bill how to do that, some kind if guide.

Re: cashiers training manual

Helen — Mon, 30 Apr 2018 20:32:43 GMT

Hey @biancalin! Take a look at Step 4 of our Get Started Guide "Train your employees". It has links to articles that you can use to help your employees get started. You could also share these articles with your employees so they can refer to them when they start accepting payments at your business.

PS: If you're particularly keen to teach your employees about Split Tender the steps are in this article.

Re: cashiers training manual

JPWilkinson — Fri, 25 May 2018 14:46:57 GMT

Hi Helen!

Traning is missing how to assign tickets for the employee and then the customer. I'm doing a powerpoint presentation - on my Macbook and it's a HUGE pain not being able to go in and do my own screenshots - since I can't access the POS from my dashboard!!

I agree with the above, there needs to be screenshots for everything in your manual - since most managers are not working in the POS - and it's difficult to do training as a result.

Re: cashiers training manual

Helen — Mon, 28 May 2018 15:08:51 GMT

Hello @JPWilkinson! I see how it would be useful to have more screenshots or videos in the Support Center. I'll share that feedback with the appropriate teams here. I'm adding some information about open tickets and employees below, but I'm not sure what you mean by assigning tickets for the customer? Let me know what you're looking for!

Employees and Open Tickets

By default, employees can only view their tickets. To allow them to view/filter all employee’s tickets and transfer ownership of their own tickets, you could enable these permissions: Manage All Open Tickets (this is currently only available for the Square app on iOS devices) and Delete Saved Items in Open Tickets.

Your employees can also transfer an open ticket to another employee using Square POS on an iPad:

From the Square POS app tap Tickets > Edit.
Select the ticket(s) to transfer > tap Assign.
Tap an employee name > Assign.

The employee that the ticket is transferred to will receive credit for the sale. To use this feature, an employee must be assigned to a permission group with Manage All Open Tickets enabled.

If this is what your employees are looking for (or if you needed something else) let me know and I'll come back and add screenshots.