thread Re: Accidentally Charged Sales Tax, Now What? in Payments Troubleshooting

Accidentally Charged Sales Tax, Now What?

MyDogsPaw — Sun, 21 Sep 2025 17:38:14 GMT

I recently updated my square app. Before the update all of my sales tax was off as I do not charge it yet.

After the update, it seems to have turned the gst on and included it in the price, in 4 transactions before I caught it. So, what do I do now? I don’t even have a gst number.

Thanks for any insight!

Re: Accidentally Charged Sales Tax, Now What?

Chad — Mon, 18 Mar 2019 22:49:51 GMT

Hello @MyDogsPaw!

I recommend consulting a local tax professional for this question. Mainly because they would know the implications of collecting tax in you province or city. 🙂

Re: Accidentally Charged Sales Tax, Now What?

weloveart — Fri, 02 Oct 2020 19:40:46 GMT

I've had this same issue. What I did is just a partial refund to the customer for the amount of the tax. Obviously it will need to be fixed in the system, but this works as a remedy for transactions that have already gone through.

I'm still waiting for support from Square on how to fix this in the online store. 😞